[Support request] Reusable blocks not appearing icons

[Daniel]

Hey guys, I have a reusable blocks in my website that is for a product box listing pros and cons. On this reusable block I have icons, but went I go to use them on the a new article I’m publishing the simply don’t appear automatically.

I have the same reusable block for different websites and it’s just this one website that they are not appearing,

[Ying]

Hi Daniel,

Can you show me what the reusable block looks like on the first website?

[Daniel]

Hey Ying, not sure which one was the first or second website. So here’s the info I can provide (in the private info section) let me know if that’s what you looking for or not.

[Fernando]

Hi Daniel,

This – “reusable block link” – needs admin login credentials to be viewable.

Can you provide admin login credentials?

Please use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

[Daniel]

Hi Fernando, we just had a team member send this loom video here loom video here

If I try exactly what she did in the video, the icons will show up after publishing. Could this be a problem with her computer?

Also please check the private information, I’ve included more references there and login info.

[Leo]

The Reusable block feature is a WP core feature and I can’t see how this would be a GP related issue at all.

Does the same situation happen when using a Tnwety series WP theme?

[Author]

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