[Support request] Replacing Logo – does not show up

Home Forums Support Replacing Logo – does not show up

  • This topic has 9 replies, 3 voices, and was last updated 2 months ago by David.
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  • #1362538
    Monika

    Hi – I am trying to come up with the basic layout of my site, and wanted to compare different logo layouts. No matter how often I reload, the new logos don’t show up. Instead the first logo that I used keeps reappearing. How can I see my new logos?

    #1362615
    Leo
    Staff
    Customer Support

    Hi there,

    Any chance you can link us to the site in question?

    You can edit the original topic and use the private URL field.

    Let me know 🙂

    #1362642
    Monika

    There is a placeholder coming soon page up- will you be able to see anything? http://test.shake-and-shine.com/

    #1362810
    David
    Staff
    Customer Support

    Hi there,

    you would need to remove the coming soon or send us a login so we can see the site.

    You can send login details via the account issue form:

    https://generatepress.com/contact/

    Please include the URL of this topic.

    #1363420
    Monika

    OK, I sent an email through the account contact form with the log in information to my site.

    #1363440
    Leo
    Staff
    Customer Support

    I think it’s some sort of caching issue maybe with the test environment.

    Have you tried disabling all plugins to test?

    #1363611
    Monika

    Everything? Including GP Premium and Bluehost integration with WP?

    #1363639
    Leo
    Staff
    Customer Support

    Sure. The logo option is with the free theme so GP Premium shouldn’t matter.

    It’s most likely a caching issue.

    #1367333
    Monika

    I tried deactivating the plug-ins and the logo popped up again. I narrowed it down to the GP plug in. And in the GP premium theme it’s the Element plug-in that is the issue. If I deactivate Elements, the logo is visible and I can exchange it for different files without problems, if I activate Elemnents, it disappears again. I can also switch the mobile header no problem as long as Elements is not activated.

    #1367517
    David
    Staff
    Customer Support

    Hi there,

    go to Appearance > Elements – do you have any Header Elements ?
    If so – edit it and check the site header tab and make sure this is no replacement logo added there – if none is visible add one and then remove it.

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