- This topic has 9 replies, 3 voices, and was last updated 6 months ago by David.
July 13, 2020 at 4:08 pm #1362538Monika
Hi – I am trying to come up with the basic layout of my site, and wanted to compare different logo layouts. No matter how often I reload, the new logos don’t show up. Instead the first logo that I used keeps reappearing. How can I see my new logos?July 13, 2020 at 8:34 pm #1362615LeoStaffCustomer SupportJuly 13, 2020 at 9:07 pm #1362642Monika
There is a placeholder coming soon page up- will you be able to see anything? http://test.shake-and-shine.com/July 14, 2020 at 1:31 am #1362810DavidStaffCustomer Support
you would need to remove the coming soon or send us a login so we can see the site.
You can send login details via the account issue form:
Please include the URL of this topic.July 14, 2020 at 10:36 am #1363420Monika
OK, I sent an email through the account contact form with the log in information to my site.July 14, 2020 at 10:54 am #1363440LeoStaffCustomer SupportJuly 14, 2020 at 2:30 pm #1363611Monika
Everything? Including GP Premium and Bluehost integration with WP?July 14, 2020 at 2:45 pm #1363639LeoStaffCustomer SupportJuly 17, 2020 at 9:07 pm #1367333Monika
I tried deactivating the plug-ins and the logo popped up again. I narrowed it down to the GP plug in. And in the GP premium theme it’s the Element plug-in that is the issue. If I deactivate Elements, the logo is visible and I can exchange it for different files without problems, if I activate Elemnents, it disappears again. I can also switch the mobile header no problem as long as Elements is not activated.July 18, 2020 at 3:22 am #1367517DavidStaffCustomer Support
go to Appearance > Elements – do you have any Header Elements ?
If so – edit it and check the site header tab and make sure this is no replacement logo added there – if none is visible add one and then remove it.
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