[Support request] Removing Imported Site

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This topic contains 5 replies, has 2 voices, and was last updated by  Leo 2 months, 1 week ago.

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  • #1197621

    Mary

    When I purchased Generate Press Premium back in October I decided to use the Dispatch theme from the site library. At this point I would like to remove it and go back to the original Generate Press. I read the article “Removing an Imported Site” but I do not see the prompt “Existing Site Import Detected” nor the button “remove imported site”, as the article states. I then tried manually installing the backup taken in October that was saved to my computer. I got the following error:

    The system failed to execute the database script with the following errors: ERROR 1064 (42000) at line 1: You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ‘{“mods”:{“font_body_variants”:false,”font_body_category”:false,”font_site_title_’ at line 1

    Can you please help me remove the dispatch import? I am in the process of having ads installed on my site and I need to make sure the theme is correct in order to finish the process.

    Thanks so much!

    #1197630

    Leo Customer Support

    Hi there,

    The removing imported site option would only show if the site was imported GP Premum 1.9.0 which is released on Nov 20th 2019.

    I assume you need to keep the existing content and just get the style from the fresh install?

    #1197645

    Mary

    Yes, keep the existing content but just go back to the original generate press premium with no import from the site library. How can I do that?

    Thanks for the quick response 🙂

    #1197648

    Leo Customer Support

    Everything will need to be done manually unfortunately.

    Let’s try to take one step at the time.

    Can you try to un-do everything described in the Dispatch’s documentation?
    https://gpsites.co/dispatch/blog/

    Then remove all the CSS in the Additional CSS field in the customizer.

    Then we can take another look to see what else that needs to be done 🙂

    #1197683

    Mary

    I will do my best. What do you mean by un-do everything described? I imagine delete the plugins mentioned…anything else?

    #1197709

    Leo Customer Support

    You can remove the elements as well:
    https://gpsites.co/dispatch/hook-elements/
    https://gpsites.co/dispatch/page-and-post-heroes/

    Customizer settings can be reset in Appearace > GeneratePress > Reset Settings.

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