[Resolved] Related products WC not showing on single product page

[Daan van]

Hi again,

I’m almost done with the website and without your help I would not have made it, so super thanks!
I do face one issue that you might be able to resolve.
The related products on the single product page don’t show.

https://www.cribster.nl/shop/kidsmill-lars-retro-wieg/

Here is an example of a page that doesn’t show its related products. This is currently the situation for all products as far as I’m aware of.

Would be great to have a little help.

I do have one additional question:
I would love to move the description a little bit closer to the top by removing the word “description” (or beschrijving in Dutch) and by removing the different tabs (I have no need to show additional information/extra informatie anyway). Is one or both possible?

THank youuuuuuu

[Leo]

Hi there,

Is the related product activated in the customizer? https://docs.generatepress.com/article/woocommerce-overview/#single-product.

Try this CSS to remove those elements:

.woocommerce-Tabs-panel > h2 {
    display: none;
}
.wc-tabs {
    display: none;
}

Adding CSS: https://docs.generatepress.com/article/adding-css/

[Daan van]

The CSS is awesome yet again! It removed the tabs brilliantly!

The related products tab is active. Some products do show related products:
E.g.
https://www.cribster.nl/shop/trixie-onesie-kiezeltjesroze/

But those are not the ones selected as related products on the product page.

AND products that have no related products (yet), show related products, without filling them out.
E.g.
https://www.cribster.nl/shop/little-indians-legging-blauw/

And other pages have related products listed, but show non:
E.g.
https://www.cribster.nl/shop/kidsmill-lars-retro-wieg/

Any idea why this is, why so random (in my opinion) and how to fix it?

[Tom]

Hmm, GP doesn’t actually have any say over which related products show up. We only remove them if the checkbox is unchecked in the Customizer.

Have you checked with WooCommerce support? They might know what would cause this to happen.

Let me know 🙂

[Daan van]

THanks Tom and Leo, I will do!

[Daan van]

I got the update, and again, it proved that I was just being a little bit retarded. No fault at hand, just confused the cross-sell function with the related products.

[Leo]

Awesome. Thanks for reporting back 🙂

[Author]

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