Re: How can I activate the premium updates? I showed loading...

I started this lifetime theme just now but it looked didnt work for activiting this license key...and other plugin items cannot be used.

Hi there,

can you try the step provided here:

https://docs.generatepress.com/article/updating-issues/#getting-an-unauthorized-message

My problem is when I entered license key and clicked save key...it showed loading icon and keep loading didnt end.

My problem is when I entered license key and clicked save key...it showed loading icon and keep loading didnt end. I checked for the troubleshooting but it didn't help.

Hi Awo,

Can you reach out to your hosting support to check if they are able to connect to https://generatepress.com/?

Let us know what they say.

The hosting is Cloudflare.

Can you try this?: https://docs.generatepress.com/article/403-forbidden-when-activating-license-key/#secondary-api

Yes. I checked those kind of contents before it. It still doesn't work. How can I contact the technical staff or about the after sales? I sent messages yesterday but there is no response until now.

That's odd. Are you getting any error codes in the console log when you try to activate it? To check the console log, right click and inspect on the browser and go to the Console tab.

Moreover, the last email we got from you is this "Cant activate generalpress" and someone responded to it. Did you receive the response?

Or, did you send a new one? If so, it may have not reached us. Can you try sending one again? You can send it here: https://generatepress.com/contact/

May I know about the port of https://generatepress.com/ for activating the license key?

Can you speak to your Hosting provider and ask them if the server can reach https://generatepress.com/ ?