Cyber Week Sale! Get $20 off GP Premium, $40 off our new Lifetime license, and 45% off license renewals/extensions! Learn more

Provide installation / activation instructions on Purchase Receipt

Home Forums Support Provide installation / activation instructions on Purchase Receipt

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #869
    Bonnie

    It would be useful to provide the step-by-step instructions on the Purchase Receipt email of how to install the addon plugin and activate the license key, etc…

    It would save your customers time and get them going right away, without having to look elsewhere for instructions (which currently can’t be found).

    #881
    Tom
    Lead Developer
    Lead Developer

    Hi Bonnie,

    I just added instructions in the sales receipt email – thanks a lot for the suggestion 🙂

    Tom

    #3819
    Don Forsythe

    No don’t put them in the receipt because I didnt get them!!! Put them under support in plain sight. Better yet put them on the frontpage. Its really frustrating to purchase something and be given links that are totally useless because Im not told what to do with the files and licenses.

    #3843
    Tom
    Lead Developer
    Lead Developer

    Hi Don – sorry you didn’t receive the emails, I’m working on releasing the documentation page right now.

    Here are the instructions:

    Instructions:

    1. Download the .zip filse and save them to your computer – don’t bother unzipping them.
    2. From your Dashboard, go to “Plugins > Add New”.
    3. Click Upload at the top, browse and select .zip file you saved from this email.
    4. Activate the plugin, if not automatically done.

    To activate License Key:

    1. Go to “Appearance > GeneratePress”.
    2. Enter in the above license key and save your changes.
    3. Once saved, click the “Activate License” button next to the license key field.

    Tom

    #5993
    Dee

    If you had just called them plugins instead of addons, it would go a long way to making it obvious that they have to be installed as plugins. We all know how to do that. Addon made it seem like something else, so I just guessed they must be plugins after a few minutes.

    #5994
    Tom
    Lead Developer
    Lead Developer

    Hi Dee,

    Sorry about that – addons seemed appropriate as they add on to the functionality of GeneratePress. I didn’t want to confuse people not using GeneratePress that these were plugins they could plug in to their own theme.

    I just created a video for installation, and I’m working on a documentation section which will hopefully clear things up for people.

    Tom

Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.