[Resolved] product search

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  • #1263567
    Susan

    I have added the wordpress product search to my shop page. Instead of searching, it simply refreshes the page. If I use the general search widget, it works, but it searches for everything. I want to use the product search. I switched my theme to the 2019 and the search worked, so I am thinking it is something set in GP. I am using GP pro and Elementor pro with the Elementor templates. Any thoughts? I do not want to change themes if I can help it.

    #1263673
    Susan

    I’m not sure if this will be helpful, but it seems that comparisons should be enlightening. If not, I apologize for the superfluous info… I just went through all of the themes I have installed. Yours is not alone with the problem. The search successfully went to search results with Folio Press, Twenty Fifteen, Twenty Nineteen, Twenty Seventeen, Twenty Sixteen, & Twenty Twenty. It did the same loop/refresh with GP, Customify, Divi, Enfold, Hello Elementor, Image Gallery, Shop Isle, & Storefront.

    #1263730
    Susan

    Anyone available to help with this one?

    #1263947
    Leo
    Staff
    Customer Support

    Hi there,

    I really don’t think GP can cause an issue like this.

    The search is coming from another plugin and GP has no control over it.

    I would try disabling all plugins except GP Premium to test first.

    If not can you report this to the plugin author to see if they have any ideas?

    Let me know 🙂

    #1264525
    Susan

    I did disable all plugins before I started this thread. I downloaded the search plugin because it at least shows some results before the screen reloads.

    #1264620
    Susan

    I disabled all plugins again. It seems the first time I did not disable Elementor Pro. It is definitely a conflict there. I used their Theme Builder templates to build my whole shop. This will def be a problem. I am waiting to hear back from their customer service, which hasn’t been super helpful in the past…

    #1265015
    Leo
    Staff
    Customer Support

    Glad to hear that you were able to identify the issue!

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