[Resolved] product is linked to category

[Christine]

Dear Support,

In my website product is getting linked to product category. here is the page I am referring to https://blissfulweddingfeet.com.au/product-category/bridesmaids-flip-flops/ (Product in middle: Bridesmaids Flip Flops does not link to Product but other are linked properly)
and here https://prnt.sc/ro7jm5 is the screenshot.

If I edit the product and view product it shows correctly but when I am displaying a category in website it is showing like this. Same problem is with samanta tiara product-> https://blissfulweddingfeet.com.au/product-category/flower-girl-cz-crystal-tiaras/, (https://prnt.sc/ro7na1)

Please let me know the fix for this. You can mark this ticket if you want the credentials of my website.

Looking forward!

Regards

[David]

Hi there,

the first issue is probably due to the product and the category having identical names. Try changing the product name to something unique.

The second issue with the Tiara – seems a bit peculiar if the product and category names are different.

Have you tried rebuilding permalinks?
Dashboard > Settings > Permalinks – hit Save a couple of times.

[Christine]

Hi,

I have checked as per the instructions and there are no products and categories names conflicting to each other. Also I have saved the permalinks couple of times but still the same result.

Kindly check the following pages for the issues.

https://blissfulweddingfeet.com.au/product-category/shades-of-white-garter/
https://blissfulweddingfeet.com.au/product-category/flower-girl-cz-crystal-tiaras/
https://blissfulweddingfeet.com.au/product-category/bridesmaids-flip-flops/

Let me know how i can fix this.

Regards

[David]

Hi there,

hmmm the Theme isn’t responsible for how URLs are handled its a WP thing but maybe its a transients issue … can you go to Dashboard > Woocommerce > Status –> Tools and click Clear Transients for both the WooCommerce transients and Expired transients

[Christine]

Hi,
Thak you for your response. I tried making permalinks as plain then also same issue. I changed the product name and category still the same. Do you have any idea what is causing this issue?

I have Cleared Transients for both the WooCommerce transients and Expired transients.

Your help will be sincerely appreciated.

[David]

Apart from going through the database and clearing out any old slugs i can’t think what the issue would be. Might be worth just stepping through ( and repeating ) some of the obvious things again:

1. Disable all other plugins aside of GPP and Woo to see if there is a conflict. Unlikely but one never knows.
2. Disable any child theme – see if there are any custom functions at work. Again unlikely.
3. Disable and Plugin / Server Caches and then try Clearing the Transients and Rebuilding Permalinks.

If that don’t work then you can look for and remove Old Slugs – this plugin can do that:
https://wordpress.org/plugins/remove-old-slugspermalinks/

PLEASE Backup the site before doing this last option…

Last resort – what happens if you remove those products and start them from scratch with new slugs ?

[Christine]

Hi David,

First option worked for me.

Thank you.

[David]

Wow, i wasn’t expecting that – glad to hear that 🙂

[Author]

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