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[Support request] Problems after recent update

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Home Forums Support Problems after recent update

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  • #2593659
    Amiria

    I am having an issue after the recent updates (not sure if related to GP updates or WordPress updates).

    When I attempt to change the background color of a block, it immediately says the block has errors and cannot display, requiring the block to be deleted.

    Also, many images that were set to display as a circle (and do so on the back-end) no longer display as a circle on the front end.

    #2593784
    Fernando
    Customer Support

    Hi Amiria,

    What version of WordPress are you using?

    Also, what specific Blocks are you referring to? Are these WordPress Blocks?

    #2593893
    Amiria

    Hi Fernando, sorry for the lack of clarity. This is happening with container blocks on three separate sites I have checked so far, which all have GeneratePress pro, and GenerateBlocks pro installed.

    When I attempt to set a background color in the block settings, the preview of the container immediately disappears and it says: ‘This block has encountered an error and cannot be previewed.’

    I had added background colors to container blocks before without difficulty, so this is not an issue with adding the color incorrectly.

    Adding a background color to an ordinary WordPress paragraph block still works fine.

    The site has the most recent version of WordPress (I think this updated a few days ago – all plugins etc are up to date).

    Any ideas most appreciated!

    #2593900
    Amiria

    With regards to the images not appearing as circles, this happened in a few separate places on two of the sites…images that were previously circular were no longer circles after the update.

    One of the examples is shown on the link sent previously. This is a Dynamic Image which is linked to author avatars, with the ‘make image rounded’ option selected. This shows as rounded in the back-end, but on the front-end of the site, it appears as a square. I have added the link to this again below.

    #2593945
    Fernando
    Customer Support

    Hi Amiria,

    Are GB and GB Pro both updated?

    Can you open a topic here instead regarding these?: https://generate.support/

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