- This topic has 9 replies, 3 voices, and was last updated 5 months ago by
Ying.
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October 26, 2022 at 4:57 am #2387442
Robert
Hi
I have a problem with the images of the products…
On the begin it looks OK:
https://snipboard.io/DzGKE4.jpgbut if I move the mouse over the photo it looks not so good:
https://snipboard.io/YX1VZH.jpgHow could I fix it ?
Kr
RobertOctober 26, 2022 at 5:33 am #2387491David
StaffCustomer SupportHi there,
odd, as your secondary image has the original image dimensions…. it should showing the same size image as the main image.
Are all your images the same size as each other ?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/October 26, 2022 at 6:29 am #2387606Robert
Hi
I did check it and for example for the product:
Sprężarka 1-fazowa firmy X
7,000.00złThe two images have this size:
1: 1300 x 867 px
2: 1300 do 866 px
Robert
October 26, 2022 at 9:01 am #2388274David
StaffCustomer SupportDo you have image related plugins or other functions that change image sizes ?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/October 26, 2022 at 9:30 am #2388344Robert
HI
no – I dont use any image plugins…
Kr
RobertOctober 26, 2022 at 11:26 am #2388497Ying
StaffCustomer SupportHi Robert,
When I check the br1 site, in some of your products, the secondary image aspect ratio is very different than the primary image.
While some of the products have images with same aspect ratio, and they are working well.
Here’s a shot clip taken on your br1 site:
https://www.screencast.com/t/kpGAupAsSkRVAnd you can see the image differences:
1. Secondary image: https://www.screencast.com/t/s7JMuevh9zv
2. Primary image:https://www.screencast.com/t/rGElgSyqXGCan you make sure all the images have same aspect ratio?
October 26, 2022 at 12:08 pm #2388572Robert
Hi
thx for the print screens.
But I have no idea why the primary image aspect ratio is 1:1
and the secondary image aspect ratio is very different (408:207)I have never set or changed anywhere the image aspect ratio of the secondary image
Kr
RobertOctober 26, 2022 at 12:20 pm #2388603Ying
StaffCustomer SupportI have never set or changed anywhere the image aspect ratio of the secondary image
It should comes with the original image you uploaded, if you go to the media library, click on the image, what’s the aspect ratio it shows?
But no matter what the aspect ratio is for the original image, you should be able to crop it to a square in the media library.
October 26, 2022 at 12:41 pm #2388634Robert
Hi
I added now for the first product on the home page a new image, with a green “3”
and before I changed the aspect ratio to 1:1and now if I move over it it shows corect 🙂
Thx
RobertOctober 26, 2022 at 12:44 pm #2388639Ying
StaffCustomer SupportNice, glad it works now 🙂
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