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[Support request] Problem with Elementor's posts element

Home Forums Support [Support request] Problem with Elementor's posts element

Home Forums Support Problem with Elementor's posts element

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #451728
    Lars

    Hi there,

    I initially thought this problem was caused my Elementor but their support got back to me and told me it was caused by the theme as switching to a default one resolved the issue.

    Here’s my initial ticket that I wrote to Elementor:

    Hello there,

    I’m having problems with the posts element. In editing mode, everything looks good but on the actual page, I get that enormous padding under the images.
    Using Elementor in conjunction with GP and everything is up to date.
    Please see the screenshots for more information.

    I get these errors in my console: https://pastebin.com/swBzaRga

    It is a rather fresh installation – besides the Elementor plugins and the GP Premium plugin, I only have Akismet and the Duplicate Post plugin installed. I nevertheless deactivated both of these plugins but the problem still persisted. There’s no CDN or caching set up at the moment.

    I appreciate any help and please let me know if you need further information from me.

    Kind regards,
    Lars

    GeneratePress 2.0.1
    #451761
    Leo
    Staff
    Customer Support

    Hi there,

    Just checked the blog page and a single post page and both look normal to me?
    https://s33.postimg.org/t7xv4o6pb/2017-12-17_1943.png
    https://s33.postimg.org/d9p5ejzmn/2017-12-17_1943_001.png

    Am I missing something?

    #451764
    Lars

    Hi Leo,
    if you scroll down on the blog page (http://vegabun.de/blog/), don’t you see this?

    #451793
    Leo
    Staff
    Customer Support

    Ahh yup I see it. That is definitely not GP’s problem.

    It’s causing by this CSS which is entirely from elementor:

    .elementor-131 .elementor-element.elementor-element-ff23685 .elementor-posts-container .elementor-post__thumbnail {
        padding-bottom: calc( 0.66 * 100% );
    }

    You can overwrite it (probably not the best way) by doing this:

    .elementor-131 .elementor-element.elementor-element-ff23685 .elementor-posts-container .elementor-post__thumbnail {
        padding-bottom: 0;
    }

    Or ask Elementor again for better support. If they still think it’s a GP problem (it’s not 😉 ). Please ask them to be specify the problem.

    #451810
    Lars

    Thanks Leo, I’ll go ahead and contact their support again.

    #1620979
    Gerard

    Hey Lars!

    I know this is from more than 3 years ago, but how did you solve it? I’m having the same issue, and it only happens sometimes.

    #1621391
    David
    Staff
    Customer Support

    Hi Gerard,

    worth raising a support topic with Elementor – if they point the finger at the Theme then create a new topic and share the site link so we can take a look.

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