[Support request] Problem sending form (HappyForms)

[Jeremy]

Hi Support,
I have a problem with HappyForms and the Ethos theme.
The completed form is not sent and the form turns gray.
The recaptcha is in place.
I need your help because a Google Ads campaign is activated.
Thanks!

[Elvin]

Hi,

Can you try disabling all the plugins except happy forms and check if it works? To find if there are any conflicting plugins.

Let us know.

A wise man once said:
"Have you cleared your cache?"

[Jeremy]

Hi Elvin,
Thanks for you answer.
Not easy to do this test because the problem does not appear every time.
Here is the list of activated plugins:
– Cookie Notice
– GenerateBlocks
– GP Premium
– HappyForms (upgrade)
– Login LockDown
– Really Simple SSL
– SEOPress

[David]

Hi there,

this is a question for Happy Forms as the Theme has no control over or impact on how a forms plugin operates.

Its worth checking with their support and maybe ask your host to see if any errors have been logged on the server – it may help pinpoint the issue.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Jeremy]

Hi David,
I understand, thanks for the advice you gave me.
I will contact happyforms support.
If the problem persists, what other form system do you recommend that is compatible with the Ethos theme?
Thanks!

[David]

Just to clear things up – Ethos ( or any of the Sites from Library ) are not themes. Their simply a pre-built site that is imported, very similar to if you use a Duplicator / Export plugin to copy your site to a new domain name. So underneath they are all just GeneratePress 🙂

All of the well coded form plugins will work with GP.

This one recently came up in our FB community as being one of the favourites:

https://wordpress.org/plugins/fluentform/

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Author]

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