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[Support request] Problem of displaying text animation when I activate GP Premium (Elementor Pro)

Home Forums Support [Support request] Problem of displaying text animation when I activate GP Premium (Elementor Pro)

Home Forums Support Problem of displaying text animation when I activate GP Premium (Elementor Pro)

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #446825
    Nassim

    Hi Generate Press team,

    A few weeks ago and when I activate GP Premium, I am facing a problem of displaying text (when animation is selected as fading for example, and some other issues of the layout (anormal padding in the footer etc.)). When I disable it (and using the free version of Generate Press), the issue is fixed, but I loose the fatanstitc options of GP Premium into my website. Please, tell me how can I fix this issue ?

    Kind regards,

    Nassim G.

    Please find below the system informations :

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: 5.6.37
    PHP Version: 7.0.22
    PHP Max Input Vars: 4000
    PHP Max Post Size: 128M
    GD Installed: Yes
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 4.9.1
    Site URL: https://www.learnaxiom.com
    Home URL: https://www.learnaxiom.com
    WP Multisite: No
    Max Upload Size: 128 MB
    Memory limit: 40M
    Permalink Structure: /%postname%/
    Language: fr-FR
    Timezone: Africa/Algiers
    Debug Mode: Inactive

    == Theme ==
    Name: WPCrafter LMS
    Version: 0.1
    Author: Adam @ WPCrafter
    Child Theme: Yes
    Parent Theme Name: GeneratePress
    Parent Theme Version: 2.0
    Parent Theme Author: Tom Usborne

    == User ==
    Role: administrator
    WP Profile lang: fr_FR
    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36

    == Active Plugins ==
    All-in-One WP Migration
    Version: 6.61
    Author: ServMask

    Child Theme Configurator
    Version: 2.2.8.1
    Author: Lilaea Media

    CM On Demand Search And Replace
    Version: 1.1.9
    Author: CreativeMindsSolutions

    Coming Soon Page & Maintenance Mode by SeedProd
    Version: 5.0.17
    Author: SeedProd

    Compact Audio Player
    Version: 1.9.6
    Author: Tips and Tricks HQ

    Contact Form 7
    Version: 4.9.2
    Author: Takayuki Miyoshi

    Contact Form 7 Widget For Elementor Page Builder
    Version: 1.0.4
    Author: VOID THEMES

    Download Manager
    Version: 2.9.60
    Author: Shaon

    Easy WP SMTP
    Version: 1.3.1
    Author: wpecommerce

    Elementor
    Version: 1.8.9
    Author: Elementor.com

    Elementor Pro
    Version: 1.11.0
    Author: Elementor.com

    Enhanced Media Library
    Version: 2.4.5
    Author: wpUXsolutions

    Essential Addons for Elementor
    Version: 2.3.0
    Author: Codetic

    Fullwidth Page Templates
    Version: 1.0.2
    Author: Brainstorm Force

    Genesis Columns Advanced
    Version: 2.0.3
    Author: Nick Diego

    Google Pagespeed Insights
    Version: 3.0.3
    Author: Matt Keys

    LifterLMS
    Version: 3.15.1
    Author: Thomas Patrick Levy, codeBOX LLC

    Loco Translate
    Version: 2.0.17
    Author: Tim Whitlock

    My Custom Functions
    Version: 4.12
    Author: Arthur Gareginyan

    Nav Menu Roles
    Version: 1.9.1
    Author: Kathy Darling

    Popup Maker
    Version: 1.6.6
    Author: WP Popup Maker

    Real-Time Find and Replace
    Version: 3.9
    Author: Marios Alexandrou

    Really Simple SSL
    Version: 2.5.24
    Author: Rogier Lankhorst

    TinyMCE Advanced
    Version: 4.6.7
    Author: Andrew Ozz

    UpdraftPlus – Backup/Restore
    Version: 1.13.16
    Author: UpdraftPlus.Com, DavidAnderson

    User Role Editor
    Version: 4.38
    Author: Vladimir Garagulya

    WP File Manager
    Version: 1.8
    Author: mndpsingh287

    WP Smush
    Version: 2.7.6
    Author: WPMU DEV

    Yellow Pencil Lite
    Version: 6.1.4
    Author: WaspThemes

    Yoast SEO
    Version: 5.9.2
    Author: Team Yoast

    == Debug ==
    Errors:
    TypeError: undefined is not a function (near ‘…$(“#eael-fancy-text-4jc8dou”).Morphext…’)
    at https://www.learnaxiom.com/catalogue-des-cours/?elementor-preview&1506930122407 – 1158:42
    2017-10-02 07:42 +00:00

    TypeError: undefined is not a function (near ‘…$(“#eael-fancy-text-4jc8dou”).Morphext…’)
    at https://www.learnaxiom.com/?elementor-preview&1506929664854 – 1095:42
    2017-10-02 07:34 +00:00

    TypeError: undefined is not a function (near ‘…$(“#eael-fancy-text-4jc8dou”).Morphext…’)
    at https://www.learnaxiom.com/catalogue-des-cours/?elementor-preview&1506926332527 – 1158:42
    2017-10-02 06:38 +00:00

    TypeError: undefined is not a function (near ‘…$(“#eael-fancy-text-4jc8dou”).Morphext…’)
    at https://www.learnaxiom.com/catalogue-des-cours/?elementor-preview&1506895478672 – 1158:42
    2017-10-01 22:04 +00:00

    TypeError: undefined is not a function (near ‘…$(“#eael-fancy-text-4jc8dou”).Morphext…’)
    at https://www.learnaxiom.com/?elementor-preview&1506895160993 – 1095:42
    2017-10-01 21:59 +00:00

    TypeError: undefined is not an object (evaluating ‘e.ui.triggerButton.removeClass’)
    at https://www.learnaxiom.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.7.3 – 2:104204
    2017-09-12 15:32 +00:00

    TypeError: undefined is not an object (evaluating ‘e.ui.triggerButton.removeClass’)
    at https://www.learnaxiom.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.7.2 – 2:104198
    2017-09-08 12:48 +00:00
    x 2 times

    TypeError: undefined is not an object (evaluating ‘this.ui.form.html’)
    at https://www.learnaxiom.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.7.1 – 2:143952
    2017-09-03 11:15 +00:00
    x 2 times

    TypeError: undefined is not an object (evaluating ‘e.ui.triggerButton.removeClass’)
    at https://www.learnaxiom.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.7.1 – 2:105283
    2017-09-03 11:00 +00:00
    x 4 times

    TypeError: undefined is not an object (evaluating ‘this.ui.form.html’)
    at https://www.learnaxiom.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.7.1 – 2:143952
    2017-09-01 20:34 +00:00

    GeneratePress 2.0
    #447006
    Leo
    Staff
    Customer Support

    Hi there,

    I’m not sure what the problem is?

    All of those errors are from Elementor.

    Have you checked with them?

    #447148
    Nassim

    Hi Leo,

    Yes I do. But it appears that the issue cames from a conflict between GP Premium and Elementor Pro. In fact, when I activate a standard theme (Twenty Sixteen), the issue disappear. Have you tried to visit my website ? https://www.learnaxiom.com/

    As you can see, the text is not displayed (the whole text of the main page is animated by some fading effect). Plus, in the footer, there is an anormal padding in the bottom.

    Maybe some other plugins ? Or maybe the child theme that I use ?

    Awaiting your feed-back.

    Kind regards,

    Nassim G.

    #447196
    Leo
    Staff
    Customer Support

    I did visit your page but unfortunately not seeing any obvious issue from GP which is why I thought it would be a good idea to check with Elementor.

    Can you also test with only GP premium and Elementor activated and disable all other plugins?

    #447206
    Nassim

    I’ll re-contact the Elementor team for this problem.

    In the meanwhile, can you tell me more about the ==Debug== section. It appears that there is a lot of “TypeError” issues. Is it linked to my problem ?

    #447212
    Leo
    Staff
    Customer Support

    Unfortunately I’m not sure as they are Elementor errors.

    Have you tested with only GP and Elementor activated?

    Definitely let us know if they think it’s a GP issue and what specifically will also help us out.

    Thanks!

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