Archived topic
Problem of displaying text animation when I activate GP Premium (Elementor Pro)
5 replies · Started by Nassim on December 11, 2017
Hi Generate Press team,
A few weeks ago and when I activate GP Premium, I am facing a problem of displaying text (when animation is selected as fading for example, and some other issues of the layout (anormal padding in the footer etc.)). When I disable it (and using the free version of Generate Press), the issue is fixed, but I loose the fatanstitc options of GP Premium into my website. Please, tell me how can I fix this issue ?
Kind regards,
Nassim G.
Please find below the system informations :
== Server Environment ==
Operating System: Linux
Software: Apache
MySQL version: 5.6.37
PHP Version: 7.0.22
PHP Max Input Vars: 4000
PHP Max Post Size: 128M
GD Installed: Yes
Elementor Library: Connected
== WordPress Environment ==
Version: 4.9.1
Site URL: https://www.learnaxiom.com
Home URL: https://www.learnaxiom.com
WP Multisite: No
Max Upload Size: 128 MB
Memory limit: 40M
Permalink Structure: /%postname%/
Language: fr-FR
Timezone: Africa/Algiers
Debug Mode: Inactive
== Theme ==
Name: WPCrafter LMS
Version: 0.1
Author: Adam @ WPCrafter
Child Theme: Yes
Parent Theme Name: GeneratePress
Parent Theme Version: 2.0
Parent Theme Author: Tom Usborne
== User ==
Role: administrator
WP Profile lang: fr_FR
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36
== Active Plugins ==
All-in-One WP Migration
Version: 6.61
Author: ServMask
Child Theme Configurator
Version: 2.2.8.1
Author: Lilaea Media
CM On Demand Search And Replace
Version: 1.1.9
Author: CreativeMindsSolutions
Coming Soon Page & Maintenance Mode by SeedProd
Version: 5.0.17
Author: SeedProd
Compact Audio Player
Version: 1.9.6
Author: Tips and Tricks HQ
Contact Form 7
Version: 4.9.2
Author: Takayuki Miyoshi
Contact Form 7 Widget For Elementor Page Builder
Version: 1.0.4
Author: VOID THEMES
Download Manager
Version: 2.9.60
Author: Shaon
Easy WP SMTP
Version: 1.3.1
Author: wpecommerce
Elementor
Version: 1.8.9
Author: Elementor.com
Elementor Pro
Version: 1.11.0
Author: Elementor.com
Enhanced Media Library
Version: 2.4.5
Author: wpUXsolutions
Essential Addons for Elementor
Version: 2.3.0
Author: Codetic
Fullwidth Page Templates
Version: 1.0.2
Author: Brainstorm Force
Genesis Columns Advanced
Version: 2.0.3
Author: Nick Diego
Google Pagespeed Insights
Version: 3.0.3
Author: Matt Keys
LifterLMS
Version: 3.15.1
Author: Thomas Patrick Levy, codeBOX LLC
Loco Translate
Version: 2.0.17
Author: Tim Whitlock
My Custom Functions
Version: 4.12
Author: Arthur Gareginyan
Nav Menu Roles
Version: 1.9.1
Author: Kathy Darling
Popup Maker
Version: 1.6.6
Author: WP Popup Maker
Real-Time Find and Replace
Version: 3.9
Author: Marios Alexandrou
Really Simple SSL
Version: 2.5.24
Author: Rogier Lankhorst
TinyMCE Advanced
Version: 4.6.7
Author: Andrew Ozz
UpdraftPlus - Backup/Restore
Version: 1.13.16
Author: UpdraftPlus.Com, DavidAnderson
User Role Editor
Version: 4.38
Author: Vladimir Garagulya
WP File Manager
Version: 1.8
Author: mndpsingh287
WP Smush
Version: 2.7.6
Author: WPMU DEV
Yellow Pencil Lite
Version: 6.1.4
Author: WaspThemes
Yoast SEO
Version: 5.9.2
Author: Team Yoast
== Debug ==
Errors:
TypeError: undefined is not a function (near '...$("#eael-fancy-text-4jc8dou").Morphext...')
at https://www.learnaxiom.com/catalogue-des-cours/?elementor-preview&1506930122407 - 1158:42
2017-10-02 07:42 +00:00
TypeError: undefined is not a function (near '...$("#eael-fancy-text-4jc8dou").Morphext...')
at https://www.learnaxiom.com/?elementor-preview&1506929664854 - 1095:42
2017-10-02 07:34 +00:00
TypeError: undefined is not a function (near '...$("#eael-fancy-text-4jc8dou").Morphext...')
at https://www.learnaxiom.com/catalogue-des-cours/?elementor-preview&1506926332527 - 1158:42
2017-10-02 06:38 +00:00
TypeError: undefined is not a function (near '...$("#eael-fancy-text-4jc8dou").Morphext...')
at https://www.learnaxiom.com/catalogue-des-cours/?elementor-preview&1506895478672 - 1158:42
2017-10-01 22:04 +00:00
TypeError: undefined is not a function (near '...$("#eael-fancy-text-4jc8dou").Morphext...')
at https://www.learnaxiom.com/?elementor-preview&1506895160993 - 1095:42
2017-10-01 21:59 +00:00
TypeError: undefined is not an object (evaluating 'e.ui.triggerButton.removeClass')
at https://www.learnaxiom.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.7.3 - 2:104204
2017-09-12 15:32 +00:00
TypeError: undefined is not an object (evaluating 'e.ui.triggerButton.removeClass')
at https://www.learnaxiom.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.7.2 - 2:104198
2017-09-08 12:48 +00:00
x 2 times
TypeError: undefined is not an object (evaluating 'this.ui.form.html')
at https://www.learnaxiom.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.7.1 - 2:143952
2017-09-03 11:15 +00:00
x 2 times
TypeError: undefined is not an object (evaluating 'e.ui.triggerButton.removeClass')
at https://www.learnaxiom.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.7.1 - 2:105283
2017-09-03 11:00 +00:00
x 4 times
TypeError: undefined is not an object (evaluating 'this.ui.form.html')
at https://www.learnaxiom.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.7.1 - 2:143952
2017-09-01 20:34 +00:00
Hi there,
I'm not sure what the problem is?
All of those errors are from Elementor.
Have you checked with them?
Hi Leo,
Yes I do. But it appears that the issue cames from a conflict between GP Premium and Elementor Pro. In fact, when I activate a standard theme (Twenty Sixteen), the issue disappear. Have you tried to visit my website ? https://www.learnaxiom.com/
As you can see, the text is not displayed (the whole text of the main page is animated by some fading effect). Plus, in the footer, there is an anormal padding in the bottom.
Maybe some other plugins ? Or maybe the child theme that I use ?
Awaiting your feed-back.
Kind regards,
Nassim G.
I did visit your page but unfortunately not seeing any obvious issue from GP which is why I thought it would be a good idea to check with Elementor.
Can you also test with only GP premium and Elementor activated and disable all other plugins?
I'll re-contact the Elementor team for this problem.
In the meanwhile, can you tell me more about the ==Debug== section. It appears that there is a lot of "TypeError" issues. Is it linked to my problem ?
Unfortunately I'm not sure as they are Elementor errors.
Have you tested with only GP and Elementor activated?
Definitely let us know if they think it's a GP issue and what specifically will also help us out.
Thanks!