- This topic has 8 replies, 2 voices, and was last updated 4 years, 1 month ago by Vlad.
May 2, 2019 at 12:01 am #886180Vlad
Hello GP people, first of all thank you for the amazing work you’ve put into the theme and plugin package.
I am running GP 2.2.2 and GP premium plugin 1.8.1.
I have difficulties importing the sites library (option is active, but the tab is missing; I want to use the Marketer layout).
I went over this: https://generatepress.com/forums/topic/site-library-import-not-working/ and other threads on this forum and I understand that the issue could be: a) old PHP version (not my case) and/or b) communication problem between servers.
I have contacted my hosting and they say they need the gpsites.co IP to add it to their firewall exception list. Could you please send me the IP?
EDIT: I have sent my hosting your IP (gpsites.co – 22.214.171.124), they have added it to their firewall a few hours ago and it still doesn’t work. I have cleared the browser cache, deactivated all plugins – to no avail. This happens on 2 different websites, however everything is OK on XAMPP/localhost. What else could I do?May 2, 2019 at 3:02 am #886315Vlad
I have also installed the Query Monitor plugin to see what the problem might be. It found something: cURL error 28: Connection timed out after 5001 milliseconds. Caller: generatepress_sites_init(), Plugin: gp-premium.
Any solutions? ThanksMay 2, 2019 at 6:33 am #886521TomLead DeveloperLead Developer
This seems to be happening to a small percentage of users. We’re investigating the cause.
Can I ask who you’re hosted with?
Thanks!May 2, 2019 at 6:50 am #886649Vlad
It’s a Romanian company, https://www.clausweb.ro/
Please let me know where to send you my FTP and WP login details, in case you need to test things.
This is really frustrating – I had everything set up and tested on a local environment, content and all, and just needed to import the Marketing template and replicate it on a live site. If there’s a workaround to it, I’d be happy to use it.
ThanksMay 2, 2019 at 6:52 am #886652Vlad
Please note that I have opened a second thread on the same issue here https://generatepress.com/forums/topic/unable-to-load-site-library/ since I was anxious to get a reply. Just ignore that thread if we can continue here.
All the best, VladMay 2, 2019 at 6:54 am #886654TomLead DeveloperLead Developer
Our server just made a couple tweaks. Can you check now?
You can send WP login details through our contact form if you’d like: https://generatepress.com/contactMay 2, 2019 at 7:00 am #886661Vlad
Nope, still not working. Cleared cache, deactivated both the theme and the plugin and this is what I get:May 2, 2019 at 7:05 am #886669TomLead DeveloperLead Developer
Just to confirm, can you click the “Refresh Sites” button a couple times?
Feel free to send us login details if you want us to test.May 2, 2019 at 7:10 am #886685Vlad
I’ve clicked it, but I get the same cURL error. I have also sent you the login details.
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