[Resolved] Pro Active but the features are not present in backend.

Home Forums Support [Resolved] Pro Active but the features are not present in backend.

Home Forums Support Pro Active but the features are not present in backend.

Viewing 12 posts - 1 through 12 (of 12 total)
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  • #316921
    Chris

    I have the pro version active, but the options are not showing up in the customizer.

    View post on imgur.com

    View post on imgur.com

    View post on imgur.com

    Yes. I’ve emptied my cache and tried several browsers.

    Please advise.

    Thanks!
    CDS

    #316929
    amanda

    Some help one this. Im having the same exact issue as the original poster

    #316939
    Tom
    Lead Developer
    Lead Developer

    All of the options are inside those panels.

    Most of them are in “Layout”.

    Others are in “Colors”, “Typography” and “Background Images”.

    Take a look at the doc articles on each add-on to see where each setting is: https://docs.generatepress.com/collection/add-ons/

    #316941
    Chris

    I’ll take a look. Thanks for getting back to me. I’m over here because X theme support no longer works at all.

    Thanks!
    CDS

    #316942
    Tom
    Lead Developer
    Lead Developer

    No problem! Let me know if you need more info ๐Ÿ™‚

    #316951
    amanda

    For ne they not there. in any of them. deactivated all pluging besides GP premium. change themes nothing works

    #316952
    amanda

    #316962
    Tom
    Lead Developer
    Lead Developer

    Are the add-ons active as Chris showed in his first post?: https://imgur.com/3HH2rrA

    #316963
    amanda

    Yep, I have deactivated all of them reactivated uninstalled the plug in reinstalled it.

    #316976
    Chris

    This is what I see in my header section.

    View post on imgur.com

    #316986
    amanda

    Alright i figured out the problem. I had to clear my sever cache

    #317039
    Tom
    Lead Developer
    Lead Developer

    Glad you got it working ๐Ÿ™‚

Viewing 12 posts - 1 through 12 (of 12 total)
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