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premium vs GP

12 replies · Started by Maureen on January 4, 2018

Viewing posts 1–13 of 13

Tom I need help. I have purchased your premium package for a client. I installed the plug in package and was able to customize. However the customize list is still GP regular theme. What did I do wrong?

Hi Leo
Yes I did activate the add-ons

I can tell all the features are not there.
Colour choices in customize are what you would see with the basic GP Theme.

Hmm that's weird.

Can you try clearing browser cache?

Hey Leo
If I activated the basic GP Theme. Then purchased the premium and activated it. Is it possible that the basic GP Theme is over riding the premium?

My name is Jill by the by!

Am I clearing the clearing browser cache on the WP site or my internet site... sorry not sure what you mean...

Still learning this stuff

The theme is free to download. The purchase if for premium plugin.

Make sure both are installed and activated.

Okay yes they are both installed and activated.

Leo could you please go on my site and look at it.
I have been spending a lot of time on this one.
It seems it is doomed!

Okay Leo
I just sent the info to you through account support.

Thanks
Jill

Oh my goodness I am going to bed. I am very sorry to have bothered you with my addled brain today!

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