[Support request] Premium features disappeared?

Home Forums Support [Support request] Premium features disappeared?

Home Forums Support Premium features disappeared?

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #2287614
    Laura

    I have a lifetime premium license. Suddenly I’m seeing the Built by Generate Press with a link in my footer which was not there. I go to the Customizer and it’s asking me to upgrade to Premium. I already am premium and all of my settings therein are gone. What’s happening? If this site were live, which it’s about to be, this would have been a disaster.

    Please advise.

    #2287649
    Leo
    Staff
    Customer Support

    Hi Laura,

    I just answered your pre-sale question but here it is again.

    I’m not sure what you are referring to here but we do not have the ability to turn GP Premium on/off on your site.

    #2287699
    Laura

    Fixed, thanks to Leo’s question…are you sure the GP Premium plugin is activated?
    Somehow it was deactivated inadvertently. Entirely on my end. Easy fix, turn it back on! ๐Ÿ™‚
    I thought it was some kind of license interruption. Nope. All on my side.

    Thanks as always Leo.

    #2287735
    Leo
    Staff
    Customer Support
Viewing 4 posts - 1 through 4 (of 4 total)
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