- This topic has 6 replies, 2 voices, and was last updated 3 years, 8 months ago by Tom.
February 16, 2018 at 3:20 pm #498515Carl
Hi team! A while since I have required support, which is testament to the great theme you have here! I am having an issue with a plugin that uses short codes to display some backend widgets in the frontend via a page.
This error only occurs on one of my GP installs, despite them (two sub-domains) being almost identical. I have been through all the normal trouble shooting such as changing themes, activating plugins one by one etc, but still can’t work it out. It was recently escalated to the plugin developer whose response I will list soon.
When logged in as admin, these short codes (from the Learndash Propanel plugin) appear to function correctly. However, when a group leader role is logged in (essentially a teacher whose class are the subscribers), the widgets appear once or twice, then cease to appear again. This is a problem because the widgets allow teachers to access reports / data from their students.
This morning the developer got back to me and this was the reply:
When I login as the Group Leader on the live site I do see the ProPanel widgets on the WP Dashboard.
But correct when I go to one of the frontend pages the content is blank. Looking at the browser console output I see lots of error. https://monosnap.com/file/LuPMSpREQzEKEf5AtBrPcFcwKYfQ4p.png maybe this has something to do with why no content is seen.
The ProPanel shortcodes will initially output just placeholder HTML elements like the following
I am hoping that I might be able to find a solution to this as it was one of my big feature improvements for 2018 and it doesn’t appear the plugin developer has a solution. I guess the easy things is to blame the theme!GeneratePress 2.0.2GP Premium 1.5.6February 16, 2018 at 9:33 pm #498618TomLead DeveloperLead Developer
Those console errors aren’t from the theme. There seems to be some sort of XML parsing issue happening within a script named bag2 inside a folder named cdn-cgi.
Does that file ring any bells?February 16, 2018 at 10:13 pm #498633Carl
I can only assume a folder named cdn.cgi is related to my Cloudflare account?
Do you think that would be a good assumption to make? What’s a logical step – contact them and see what it might be?
Thanks for this heads up by the way.February 16, 2018 at 10:21 pm #498637Carl
Tom you are an absolute legend, I enabled the “Rocketloader” feature on my Cloudflare account 17 days ago. Unchecked it just now after your heads up and a little Googling. BOOM – problem fixed!
Can you please flick me your email – I really want to send something your way for solving this for me. Seriously.
You guys continue you to offer the best support of any product I have purchased.February 17, 2018 at 9:45 am #498993TomLead DeveloperLead Developer
Awesome! Glad I could help! 🙂
We have a page here for donations if you’re interested: https://generatepress.com/ongoing-development/
I really appreciate it! Thanks!February 17, 2018 at 2:13 pm #499119Carl
Done.February 17, 2018 at 9:50 pm #499286
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