- This topic has 22 replies, 3 voices, and was last updated 3 years, 8 months ago by Leo.
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December 31, 2020 at 8:20 pm #1601239Marjorie
Hi,
How do I remove the featured image on my single post, I disabled it inside the post but it’s still showing up.
https://onlinebusinesblog.com/business-ideas/
There are 2 // between my name and the date, how do I fix that
Thank you
December 31, 2020 at 8:47 pm #1601249LeoStaffCustomer SupportHi there,
You have to remove it from the header element:
https://docs.generatepress.com/article/header-element-overview/
https://docs.generatepress.com/article/header-element-overview/#background-imageDecember 31, 2020 at 9:04 pm #1601265MarjorieThe image is gone but the space is left and I took the padding off but it still has a lot of space left. Or how can I push down the sidebar to align with it https://onlinebusinesblog.com/business-ideas/
December 31, 2020 at 9:06 pm #1601266LeoStaffCustomer SupportIs there a reason why you are using a page hero in the first place?
Sounds like you want the default post title + entry meta so maybe try removing the page hero first?
December 31, 2020 at 9:07 pm #1601268MarjorieI did remove the page hero. I even trashed it
December 31, 2020 at 9:13 pm #1601270LeoStaffCustomer SupportI’m still seeing the page hero code in the HTML.
Looks like you are using a caching plugin or server cache so can you clear and disable it for now?
December 31, 2020 at 9:18 pm #1601278MarjorieI did it, but same problem
January 1, 2021 at 7:47 am #1601741MarjorieI’m still having the same problem. How can I push the sidebar down so it goes inline with the content area
January 1, 2021 at 8:48 am #1601789DavidStaffCustomer SupportHi there,
do you still have this PHP Snippet provided in this topic added to your site?:
As this is moving the Header Element inside the content area. Removing that snippet will move it above the Content / Sidebar area.
January 1, 2021 at 9:46 am #1601815MarjorieHi
I removed the snippet but nothing changed
January 1, 2021 at 11:30 am #1601890LeoStaffCustomer SupportYour site must be having some caching issue.
Can you clear and Disable the caching plugin first?
Please do that when we are trying to help everytime:
https://www.screencast.com/t/fWFOh1v3vjIf that still doesn’t work, can you provide the dashboard access with all plugins except GP Premium disabled for us to take a look?
January 1, 2021 at 8:20 pm #1602178MarjorieI cached it and disabled the plugin and it still didn’t work.
Is there an easy way for me to locate all my tickets? I want to look them to fix something.
When you go in please make the content and sidebar not be so close together, also move them down a bit off the header, they’re too close.
Thanks
January 2, 2021 at 5:00 am #1602454DavidStaffCustomer SupportHi there,
at the top of this page, you will see a Forum Profile button to the right of the search bar. Click on that and there you can access your Topics and Replies.
Might be worth checking through those topics to understand what changes have been made….
January 2, 2021 at 10:56 am #1602934MarjorieHi
Can someone please fix the content and sidebar not be so close together, also move them down a bit off the header, they’re too close.
I have been trying and I can’t seem to do it. I add the login info below
January 2, 2021 at 1:11 pm #1603027LeoStaffCustomer SupportI did remove the page hero. I even trashed it
Hmm I’m still seeing it here:
https://www.screencast.com/t/tUuYqQCHHXCan you remove that?
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