[Resolved] "popup anything" plugin not working properly after GPP update

[Nick]

I have a link on my product page that causes a small window to pop up with a message for my customers. I’m using the “popup anything on click” plugin to achieve this. Everything worked great until I updated to the new version of GPP. I didn’t notice it until now. Now, the pop up window is all screwed up and the text is broken and forced onto different lines. Can you help me? Thanks.

[Leo]

Hi there,

Can you first confirm that you are using the latest versions for both the free theme and premium plugin?
https://docs.generatepress.com/article/generatepress-and-gp-premium/

How can I get the pop up window to show up?

So does it work normally if you disable GP Premium?

[Nick]

Yes, I’m using the current versions of the theme. if you click on “do you want to order in bulk” you can see the pop window. The problem only happens on smaller screens like a laptop. It never used to do that, it just happened. I never tried disabling GPP, should I do that?

[Leo]

Looks fine from my phone:
http://www.screencast.com/t/HFowZ4vQ3

Also tried using browser re-sizing too and not seeing any problem.

I don’t think de-activating GPP will help as no code in that popup box is coming from GP Premium.

[Nick]

The problem seems to be happening on laptop size screens. If you go to (responsivedesignchecker.com) and check the smaller desktop screens, you’ll see the problem. This is happening on my actual laptop and on the responsivedesignchecker.com. Let me know if you can see the problem. Thanks.

[Leo]

Can you also give this CSS a shot?

@media (max-width: 1600px) {
    .paoc-popup-modal-cnt .alignleft {
        display: block;
        float: none;
    }
}

Adding CSS: https://docs.generatepress.com/article/adding-css/

[Nick]

Leo – I added the CSS, but it didn’t work. Any other ideas?

[Leo]

Edited my CSS here:
https://generatepress.com/forums/topic/popup-anything-plugin-not-working-properly-after-gpp-update/#post-800533

Can you give it another shot?

[Nick]

Hey, Leo – still didn’t work. What exactly is causing this? Is it the update to GPP or is it an update from some other plugin? Maybe I should delete “popup anything” and try another plugin? It used to work perfectly until I did a bunch of updates.

[Leo]

Let’s go through the debugging tips.

Try #1 here first:
https://docs.generatepress.com/article/debugging-tips/

If that doesn’t solve the issue, then try #4 in the same article.

I also think my CSS should’ve helped but I can’t check as your page is not says coming soon.

[Nick]

Leo – the site is back up if you want to take a look. Also, if I follow step #1 as you suggest, that would mean that I should deactivate “popup anything” – then see if the problem still exists? That wouldn’t work because in order to see if the problem still exists, I would need to have that plugin activated. The problem can only be seen if the popup window is activated…

[Leo]

Edited the CSS above:
https://generatepress.com/forums/topic/popup-anything-plugin-not-working-properly-after-gpp-update/#post-800533

If that doesn’t work, then you can go through debugging tips #1 and keep popup anything plugin activated.

[Nick]

Thanks Leo. That worked in the sense that it forces the text underneath the picture of the box, but then the box is pushed to the left and it doesn’t look very good. I decided to delete the “popup anything” plugin and start over. I’m just going to add my bulk order message in the body of the page itself and just skip the popup window. Thanks so much for your help, I really appreciate it.

[Leo]

There should be a way to center the image too with CSS if you’d like.

Let me know if you need another look 🙂

[Nick]

Leo – thanks for the offer, but I just decided to add my message right on the page itself. Thanks for your help!

[Author]

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