[Resolved] Plugin is just not working

[Zach]

I’ve installed the GP Premium plugin but when it’s activated and I hit Customize, I get an error page (HTTP ERROR 500)

I’ve tried de-activating all other plugins, and done a fresh install of WordPress and it still doesn’t work.

Please advise

[Tom]

Hi there,

First thing to try is increasing your PHP memory limit: https://docs.generatepress.com/article/increasing-php-memory-limit/

If that doesn’t work, check your error_log file for any errors. Your hosting can help you find the file if you can’t find it.

[Zach]

Thank you – I tried changing the config file before contacting you and it didn’t work so I’ve opened a ticket with support… Will update after

[Zach]

Support at my hosting company (LiquidWeb) was all over it and it works like a charm now. Thanks for your quick response!

[Tom]

Great to hear 🙂

[Author]

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