plugin doesn't work

You can use the private info field to provide the dashboard credentials:
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

Yes. You finally get it. It doesn't work
what do you mean - "If so can you disable all plugins and provide the dashboard access for me to try?"

I am sending a screenshot of the only active plugins I have
https://i.postimg.cc/C1tz2RBW/screen-shot-plugins.png

What I'm asking is if you can provide the WordPress login to me using the private info field as explained here:
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

Then I'll login and see what the issue is.

Did you get the information?

No I did not. Did you add it in the private info field as shown here?
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

Where did you go?

Yes

So you added something there with your reply and click submit? I don't see anything there unfortunately.

Can you try again?

Okay now I'm worried about where that information went. I'm sending again. who is seeing this?

okay i just sent again. whre did the first one go and who can see it?

Now I see the username and password.

But you didn't provide the website link/URL for me to login?

The first one didn't submit successfully so it's not saved anywhere.

sending a THIRD TIME

I get a red button that says I have to change the spelling
DID YOU GET THIS YET?
Sent three times now

I'm still missing your website URL for me to login.

Please try to read my replies first before sending in multiple responses.

Thanks.

lynnkinnaman.com