plugin doesn't work

Hi Lynn,

Thanks for opening a support topic - we are here to help.

Just to confirm, you are referring to activating the modules here right?
https://docs.generatepress.com/article/installing-gp-premium/#activate-your-modules

If so nothing is supposed to happen when you activate them - when the modules are activated, there are more options/features available for you to use.

Does that help at all?

Are there any specific features you are looking for?

Let me know :)

yes.
I check boxes and activate
nothing works
nothing changes
I bought this for help and ease of use but ...
I wanted to select a theme style from the library.
?
Where?
How?

Ok so you are hoping to import a template from the site library.

Can you take a look at the video and documentation here first?
https://docs.generatepress.com/article/using-the-site-library/

It demonstrates exactly what you need to do.

Thanks!

You don't seem to get my issue.
The link you sent says the first thing to do is to ACTIVATE the items you want.
THEY WILL NOT ACTIVATE.
I cannot follow your instructions when I cannot achieve the first step.

Can you show me a screenshot of what you are seeing in the modules screen?
https://docs.generatepress.com/article/using-the-premium-support-forum/#uploading-screenshots

I'm really trying to help here so your patience is appreciated.

Thanks :)

This is why this kind of problem-solving is so inefficient. I have not been able to properly communicate the problem to you and you are sending me links to things I cannot do because I still have the original issue.

How do I send a screen shot? where do I upload it?
It's not a mystery. The screen looks just like the one you have on the documentation where nothing has been activated.

I actually provided a link above showing you how and where to upload a screenshot.

Here it is again:
https://docs.generatepress.com/article/using-the-premium-support-forum/#uploading-screenshots

I just want to make sure that we are on the same page.

Thanks!

i have to sign up with another company to get you an image? Holy cow this whole system is designed to frustrate and discourage people like me
You will have to hold on while I sign up - what a total pain.

It says FORBIDDEN

https://postimg.cc/Vdb7jrtm

No you don't need to sign up for anything.

Simply go to this site:
https://postimages.org/

Click choose image, upload your image, provide the direct links and that's it.

I SENT A LINK

Ok so that looks all good there.

And the issue here is that when you click Activate, nothing happens at all?

If so can you disable all plugins and provide the dashboard access for me to try?

Thanks.