[Support request] Plugin config page showing white screen

[Navin]

GP-Premium Plugin installed successfully but once clicking on config button showing white screen

[David]

Hi there,

white screens in most circumstances are due to a lack of PHP Memory.
Can you check the memory you have allocated on your server

[Navin]

Already added php memory limit in wp-config.php

define(‘WP_MEMORY_LIMIT’, ‘128M’);

Still the same issue.

[David]

1. Go to Tools > Site Health.
a. check there are no errors
b. check the Info > Server settings and provide a screenshot of them.

2. Disable ALL plugin aside from GP Premium
Try to visit the problem page again.

[Navin]

There is no option for site check because we are using old wordpress version.
Also we don’t using any other plugin except GP Premium.

[David]

Which version of WP are you using ?

[Navin]

We are using wordpress 4.9.17 version

[David]

wow… ok.

Check with your host:

a. How much memory is allocated on the server.
NOTE: define('WP_MEMORY_LIMIT', '128M'); only sets the WP limit. It won’t change a server level allocation.

b. Enable debugging and check for any server errors when the white screen occurs

[Navin]

define( ‘WP_DEBUG’, true );

Added this but there is no any error, Only a white screen again ;(

[Navin]

Wordpress also upgraded to 5.1.13

[David]

Can you check the physical memory on the server, and also check the PHP Version.

[Author]

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