Payment Pending?

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  • #162679
    damian

    I have just purchased the premium package and when I clicked paypal, I got a 401 error. My account now says that the payment is pending and for some reason it is saying that I purchased the premium package twice. Please resolve.

    Thank you

    #162704
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    It doesn’t look like either payment went through.

    The “Pending” message means the payment wasn’t processed, and needs to be manually completed (it won’t be automatically completed at any time by us).

    Make sure nothing was removed from your PayPal (nothing was received from you on our end), then give it another shot.

    Let me know if you have any questions or run into any further issues 🙂

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