[Support request] Pages can’t be found

Home Forums Support [Support request] Pages can’t be found

Home Forums Support Pages can’t be found

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1527364
    Norman

    When I type the url of a page in the browser window it goes to a page with the footer as it should be but the rest of the content is not available. It says “Oops! That page can’t be found. It looks like nothing was found at this location. Maybe try searching?”

    If I just type the url of the website in the browser it works fine and the menu brings me to the pages correctly. (the same pages that won’t show up if I type them into the url).

    Also the links to the sitemap aren’t working which I’m guessing is related to this problem.

    Thanks for any assistance you can provide.

    #1527517
    Leo
    Staff
    Customer Support

    Hi there,

    This is what I’m seeing when visiting the About page linked:
    https://www.screencast.com/t/QUZz1c9W3f

    The theme itself doesn’t control the permalinks or URL side of things as well as they are all handled by WordPress itself.

    Have you tried disabling all plugins to eliminate conflicts from elsewhere?

    What if you test it with a twenty series default theme?

    #1527527
    Norman

    I turned off maintenance mode so if you go back to the about page you can see what’s happening.

    #1527534
    Leo
    Staff
    Customer Support

    When I click on the About page in the menu, I see index.php in the link:
    https://www.screencast.com/t/wMqYCoJgxoU

    The theme itself does not add something like that – you can activate a twenty series theme to test. The result should be exactly the same.

    I would recommend disabling all plugins to see if there are any conflicts going on, or check with your hosting support to see if they can identify the issue.

    #1527535
    Norman

    Ok, I’ll give that a shot. Thanks

    #1527569
    Leo
    Staff
    Customer Support
Viewing 6 posts - 1 through 6 (of 6 total)
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