[Support request] Page Hero Background Video

[Sonia]

Hello, I’m French so excuse me for writing. I just installed GpPremium. this is the first time I use this theme. It is well noted so I try.
I read the forums and the documention several times. I wish to put a video in head but I can not. I followed the instructions of https://docs.generatepress.com/article/page-hero-background-video/
But it does not work. I only have the poster that is visible. I use Mellow as a library. Can you help me ? thank you so much.

[David]

Hi there,

can you share a link to the Site? You can edit your first topic and use the Site URL field to share the URL privately.

[Sonia]

Hello
I modified the link in my first topic. I did several tests. But still nothing. I can just display an image and a writing. Thank you for your help

[David]

In this part of the HTML:

<source src="URL/TO/video.mp4" type="video/mp4">

Can you add the full URL to the video file.

[Sonia]

I did a test with another video. I put a video .ogv
she is on my server for the moment. I put a poster also

[David]

The video needs to be served from HTTP / HTTPS
Try uploading a video to your Media and use the URL it provides.

[Sonia]

For now I have to work in http. I work on a subdomain but the site will be https when it will be online.
That’s why it does not work then?

[David]

Sorry i was meant to write HTTP … the video you added was coming from FTP.

[Sonia]

Ah yes of course
The test video is too heavy to be installed in the media. Thank you.
Is it better to put the video in the media or can I put a video on youtube?

What is the best method? Thanks

[David]

Unfortunately YouTube doesn’t provide a direct link to the actual video file, so it won’t work.
The best option is Vimeo.

[Sonia]

very good
I thank you for your help and your speed of response
Thank you and good day 🙂

[David]

Glad to be of help

[Author]

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