[Resolved] Page Hero background image only visible to logged in users

[Oliver]

Hi, I am using “article” theme from page library with a modified home page hero. I have added a custom background image (1500×377 px) and only use “a non-breaking space” as text (basically, I only like to display an image).

All is displayed well only for logged in users. nothing to anonymous.

Any ideas, please?

Thanks,
Oliver

[Leo]

Hi there,

I see a couple of problems:

– The background color is set to a solid white color which would cover the image.

– When I open the image source file, it leads to a page not found:
https://www.screencast.com/t/7l8IHsVa

Let me know if this helps 🙂

[Oliver]

Hi Leo – thanks.

The background should be clear now. Not sure where the “old image source link” is from…
I just checked all the ‘hero element’ settings – there is no link.

And as I said – if logged into the site all is shown as expected..
I can provide access if you think it is useful.

Thanks,
Oliver

[Oliver]

hi – all good now. the problem was a ‘cache plugin’.

Thanks,
Oliver

[Leo]

Glad you’ve figured out!

When something works in customizer preview and not in live site, 99% of the time it’s a caching problem 🙂

[Author]

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