[Support request] Page Header Shows Broken Image

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Home Forums Support Page Header Shows Broken Image

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #592672
    Sean

    Yo!

    What in the F is going on with this page?

    https://www.kusheo.com/strainrank/

    The image that used to be there, which loaded find a hundred times, became broken. (Several of the images in my WP library suddenly turned into little broken icons instead of pics… not sure what happened).

    I replaced the image with another one, just today, that loads fine when I visit the image address.

    I’ve purged my WP cache, deleted cookies, tried it on a completely different computer–nothing works. That page just has a big giant broken-ass image right where people would expect to see my services page and maybe become a customer.

    Help, please!

    GeneratePress 2.1.2
    GP Premium 1.6.2
    #592715
    David
    Staff
    Customer Support
    #595114
    Sean

    Hi David,

    Not helpful ๐Ÿ™

    I have emailed support. Deactivating plugins did not fix the issue. I have emailed support, hopefully someone can get back to me after investigating why the page headers isn’t work. It’s a very critical page for my site…

    Thanks for your time!

    #595129
    David
    Staff
    Customer Support

    Hi Sean,

    i have looked at the page, the broken image isn’t coming from the Page Header. It is in the Top Section of the actual page and is itself a broken link. Can you remove and reapply the page header and let me know.

    #595132
    Sean

    Cool, thanks for checking.

    That fixed the issue of the big broken image. But now I have a header assigned to the page and it’s not showing…

    What am I doing wrong that prevents it from showing a page header?

    #595133
    David
    Staff
    Customer Support

    You are currently editing that page can you come out of it to let me have a look.

    #595137
    Sean

    Go for it, am out

    #595138
    David
    Staff
    Customer Support

    Hi Sean, in the Disable Elements Meta you have the Featured Image / Page Header disabled.

    #595145
    Sean

    That’s because I am a genius! ๐Ÿ˜‰

    Also I could have sworn I unchecked that… maybe it was a bad save?

    Thanks for helping me resolve this issue that was apparently caused by user stupidity.

    Cheers David.

    #595148
    David
    Staff
    Customer Support

    You’re welcome Sean. I have multiple moments of genius. They seem to be getting more frequent of late lol

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