Black Friday sale! Get up to 25% off GP Premium! Learn more ➝

[Support request] Page Header Missing from Menu can't add video

Home Forums Support [Support request] Page Header Missing from Menu can't add video

Home Forums Support Page Header Missing from Menu can't add video

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #371819
    Paddy Cannon

    I’m having some issues adding some video to a page header on a separate stand alone page called Video Production.
    On looking at the video it mentions the Page Header menu to the left of the WordPress menu, I firstly don’t have that although GP Premuim is installed?
    How do I rectify this issue?

    #372002
    Leo
    Staff
    Customer Support

    Hi there,

    Can you make sure both GP theme and premium are both up to date? That option has been moved recently.
    https://docs.generatepress.com/article/updating-gp-premium/

    And make sure the add-on is activated as well:
    https://docs.generatepress.com/article/installing-gp-premium/#activate-your-add-ons

    #372462
    Paddy Cannon

    The theme is 1.4 amd the add ons are 1.25? Would that be correct?

    #372704
    Tom
    Lead Developer
    Lead Developer

    GP Premium should be 1.4.3 – you’ll definitely want to update: https://docs.generatepress.com/article/updating-gp-premium/

    #372761
    Paddy Cannon

    That seemed to work, but now struggling to get a video to plat full width across my site header, I’ve even added the Vimeo link which won’t play full width either? Any suggestions?

    #372767
    Tom
    Lead Developer
    Lead Developer

    The video has to be in one of the supported formats for now – .mp4 being preferred.

    #372774
    Paddy Cannon

    Thats fine, uploaded an MPEG4 and it tells me it exceeds the size limit, is there a limit through GP?

    #372780
    Tom
    Lead Developer
    Lead Developer
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.