- This topic has 14 replies, 3 voices, and was last updated 2 months ago by Alan.
September 18, 2020 at 5:29 pm #1449396Alan
Its been a little while since I have logged into my website and today I noticed that I am getting an out of memory error when I am in the WordPress dashboard and I click on “Appearance” and then “Customize”. What could be causing this? I have contacted my hosting company and they have updated the .htaccess on my account, and increased php memory on my account but this has not fixed the problem.
Thanks for any assistanceSeptember 18, 2020 at 5:32 pm #1449398LeoStaffCustomer SupportSeptember 18, 2020 at 6:00 pm #1449410Alan
I disabled all of the plugins and it seems fine. I re-enabled all of them except the Yoast one and it was fine. Maybe its related to Yoast somehow?
AlanSeptember 18, 2020 at 6:05 pm #1449414LeoStaffCustomer SupportSeptember 18, 2020 at 6:19 pm #1449421Alan
I have reactivated it. I don’t seem to get the out of memory error with Yoast deactivated but even with all plugins deactivated except GP Premium, if I go to appearance-customize and then I select a heading like widgets – footer widgets and then I click the down arrow for custom HTML Sparkys Plus, it hangs and I get another error “This page is not responding”
AlanSeptember 18, 2020 at 6:22 pm #1449424LeoStaffCustomer SupportSeptember 18, 2020 at 6:26 pm #1449425Alan
Can I ask you to log on and have a look for me?September 18, 2020 at 6:36 pm #1449429LeoStaffCustomer SupportSeptember 18, 2020 at 6:44 pm #1449434Alan
I just tried on chrome and it also did itSeptember 18, 2020 at 6:52 pm #1449436LeoStaffCustomer SupportSeptember 18, 2020 at 6:57 pm #1449438Alan
Yes that’s exactly what I’m trying to do but I either get the out of memory error or it hangsSeptember 18, 2020 at 7:23 pm #1449446Alan
Thanks very much for your help Leo.
It must be something to do with my computer. I just tried another computer and its fine. This computer is only 3 months old so its not out of date. Both computers are running windows 10 but for some reason mine wont allow me to access the “customise” area on my wordpress. I can do everything else on my website just not the customise settings. Any idea how I would fault find that?
ThanksSeptember 18, 2020 at 8:45 pm #1449483LeoStaffCustomer Support
Unfortunately I really have no idea about this.
The only thing I can think of is that there is a browser app/extension conflicting.
So the issue is in Firefox and Chrome? Did you try incognito/private mode?
If that doesn’t help then I really don’t know what else to look for..November 15, 2020 at 11:41 pm #1532946John
Hello, I have the exact same problem.November 15, 2020 at 11:52 pm #1532952Alan
Are you by any chance running Dashlane on your computer? I found that if I disabled it then I no longer had a problem.
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