[Support request] Order Completed – Error

[Joslyn]

Hi,

I’ve built a website with an online store for a bookshop using wordpress, Generate Press, Elementor and Woocommerce. when we change an order’s status from “processing” or “on hold” or whatever to “completed” it comes up with the following error page:

“There has been a critical error on your website. Please check your site admin email inbox for instructions.
Learn more about debugging in WordPress.”

I have deactivated each plugin indiviudally and tested it each time and it still comes up with the error. I have changed the Theme to StoreFront and it works ok – so I have a feeling that the issue is with the Generate Press theme. It does save the page though, as when I return to the order, it is marked as completed.

Can you please assist?

Thanks,
Joslyn

[David]

Hi there,

did the Email the error produced provide any details ?
If not can you check your server error_log so we can take a look at whats causing the problem.

Let me know

[Joslyn]

No email was sent/received.

Here is the log:
JS: showing 10 of 10
JS: 2019-08-29 13:40:47 [error X 1][https://proecclesia.com.au/wp-content/plugins/elementor/assets/lib/backbone/backbone.marionette.min.js?ver=2.4.5:22:19954] View (cid: \”view2689\”) has already been destroyed and cannot be used.
JS: 2019-08-30 02:50:09 [error X 6][https://proecclesia.com.au/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.6.8:2:41610] Cannot read property \’select2\’ of undefined
JS: 2019-09-27 10:37:36 [error X 4][https://proecclesia.com.au/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.7.3:32:63917] this.ui.apply.add is not a function
JS: 2019-10-11 10:41:28 [error X 4][https://proecclesia.com.au/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.7.4:32:132502] Cannot read property \’html\’ of undefined
JS: 2019-11-05 04:37:35 [error X 3][https://proecclesia.com.au/wp-content/plugins/elementor/assets/js/common.min.js?ver=2.7.5:2:66297] Routes: panel/editor/undefined not found.
JS: 2019-11-07 04:47:28 [error X 1][https://proecclesia.com.au/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.7.5:32:145964] Cannot read property \’models\’ of undefined
JS: 2019-12-11 09:01:26 [error X 3][https://proecclesia.com.au/wp-content/plugins/elementor/assets/js/editor-document.min.js?ver=2.8.0:2:155268] Cannot read property \’map\’ of undefined
JS: 2020-02-12 06:48:41 [error X 7][https://proecclesia.com.au/wp-content/plugins/elementor/assets/lib/nouislider/nouislider.min.js?ver=13.0.0:2:4604] noUiSlider (13.0.0): \’start\’ option is incorrect.
JS: 2020-02-17 09:03:10 [error X 4][https://proecclesia.com.au/wp-content/plugins/elementor/assets/js/editor-modules.min.js?ver=2.9.0:2:42300] An invalid argument supplied as multiple control value [array (
‘category’ => ‘InvalidElementData’,
‘tag’ => ‘Element undefined got as eael_accordion_bg value. Expected array or object.’,
)]
JS: 2020-02-24 03:47:15 [error X 10][https://proecclesia.com.au/wp-content/plugins/elementor/assets/js/common.min.js?ver=2.9.2:2:106286] Routes: panel/elements/rank-math not found.
Log: showing 20 of 32
2019-10-11 01:22:04 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘2.7.1’,
‘to’ => ‘2.7.2’,
)]
2019-10-30 18:43:57 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘2.7.4’,
‘to’ => ‘2.7.5’,
)]
2019-10-30 18:48:00 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘2.7.2’,
‘to’ => ‘2.7.3’,
)]
2019-12-09 05:02:42 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘2.7.5’,
‘to’ => ‘2.7.6’,
)]
2019-12-09 20:45:50 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘2.7.6’,
‘to’ => ‘2.8.0’,
)]
2019-12-12 05:34:15 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘2.8.0’,
‘to’ => ‘2.8.1’,
)]
2019-12-17 05:33:09 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘2.8.1’,
‘to’ => ‘2.8.2’,
)]
2020-01-02 05:35:17 [info] elementor::elementor_updater Started
2020-01-02 05:35:17 [info] Elementor/Upgrades – _v_2_8_3_recalc_usage_data Start
2020-01-02 05:35:17 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘2.8.2’,
‘to’ => ‘2.8.3’,
)]
2020-01-02 05:35:18 [info] Elementor/Upgrades – _v_2_8_3_recalc_usage_data Finished
2020-01-02 05:35:18 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘2.8.2’,
‘to’ => ‘2.8.3’,
)]
2020-01-19 05:33:41 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘2.8.3’,
‘to’ => ‘2.8.4’,
)]
2020-01-28 05:33:43 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘2.8.4’,
‘to’ => ‘2.8.5’,
)]
2020-02-04 00:16:57 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘2.7.3’,
‘to’ => ‘2.8.3’,
)]
2020-02-13 02:21:18 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘2.8.5’,
‘to’ => ‘2.9.0’,
)]
2020-02-19 16:07:19 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘2.9.0’,
‘to’ => ‘2.9.2’,
)]
2020-02-19 16:09:04 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘2.8.3’,
‘to’ => ‘2.8.4’,
)]
2020-02-27 21:35:57 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘2.9.2’,
‘to’ => ‘2.9.3’,
)]
2020-03-05 06:39:46 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘2.9.3’,
‘to’ => ‘2.9.4’,
)]
PHP: showing 1 of 1
PHP: 2019-09-25 20:48:31 [error X 19][/home/proecclesia/public_html/wp-content/plugins/elementor-pro/core/editor/notice-bar.php::12] Uncaught Error: Class ‘Elementor\Core\Editor\Notice_Bar’ not found in /home/proecclesia/public_html/wp-content/plugins/elementor-pro/core/editor/notice-bar.php:12
Stack trace:
#0 /home/proecclesia/public_html/wp-content/plugins/elementor-pro/plugin.php(145): include()
#1 [internal function]: ElementorPro\Plugin->autoload(‘ElementorPro\\Co…’)
#2 /home/proecclesia/public_html/wp-content/plugins/elementor-pro/core/editor/editor.php(99): spl_autoload_call(‘ElementorPro\\Co…’)
#3 /home/proecclesia/public_html/wp-includes/class-wp-hook.php(286): ElementorPro\Core\Editor\Editor->on_elementor_init(”)
#4 /home/proecclesia/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#5 /home/proecclesia/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
#6 /home/proecclesia/public_html/wp-content/plugins/elementor/includes/plugin.php(475): do_action(‘elementor/init’)
#7 /home/proecclesia/public_html/wp-includes/c [array (
‘trace’ => ‘
#0: Elementor\Core\Logger\Manager -> shutdown()
‘,
)]

[Joslyn]

Let me know if that’s the wrong info. I need to go to work now but will check again later…

[David]

Hmmm… all those errors are related to Elementor – and i can’t see what would be conflicting with the Theme…

Do you have any custom functions in GP Hooks or a child theme ?

[Joslyn]

Hi David, Thanks for your reply.

No, no child theme or custom functions in GP hooks. Do I need to contact Elementor then to see what the issue might be?

[Joslyn]

Hi David, me again,

Just saw that we were receiving the email – this is what the error says:
“An error of type E_PARSE was caused in line 36 of the file /home/proecclesia/public_html/wp-content/themes/generatepress/woocommerce/emails/customer-completed-order.php. Error message: syntax error, unexpected ‘”

[Joslyn]

Ok, I’ve found the issue – i’ve deleted in the info on the line 36 above. Sorry to have bothered you and thanks again for your support. I love Generate Press and Elementor (when it works :P)
Regards,
Joslyn

[David]

That looks like the culprit 🙂
But GP doesn’t add the Woocommerce email templates to the Theme directory so this has to have been added to the theme by a developer ( or somebody ).

This generally happens if changes are required to the original template found here:

https://github.com/woocommerce/woocommerce/blob/master/templates/emails/customer-completed-order.php

Does this ring any bells ? As the file will need repairing and should be added to a Child Theme.
Alternatively a plugin like this can do the job instead:

https://wordpress.org/plugins/kadence-woocommerce-email-designer/

Let me know

[David]

Ooops missed that last reply – glad to hear that you fixed it.
You may want to look into adding those templates to a Child Theme or using the plugin i mention above – or those changes may be lost when the Theme is updated.

[Author]

Posts