[Resolved] On mobile, sidebar images won't load

Home Forums Support On mobile, sidebar images won't load

  • This topic has 10 replies, 2 voices, and was last updated 1 month ago by Leo.
Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #1271919
    Peggy

    Hello!
    My site looks right on a desktop, but on my iPhone 11 the image in the sidebar won’t show up. I have spoken a few times with my hosting provider and they don’t have any more ideas for me. Any ideas on what direction you could point me in to solve this? Thank you!!

    #1271920
    Peggy

    I should have added that I am using the Text widget in the sidebar. Thanks!

    #1272437
    Leo
    Staff
    Customer Support

    Hi there,

    Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?

    Let me know 🙂

    #1272524
    Peggy

    Ok, *gulp* all plugins disabled! 🙂 Thank you for taking a look!

    #1272538
    Leo
    Staff
    Customer Support

    Is it still not working?

    If so can you try re-adding the images?

    #1272540
    Peggy

    I took out the image and replaced it, but still not working.

    #1272544
    Leo
    Staff
    Customer Support

    That’s really strange.

    Looks like the featured image and sidebar image both won’t load on the home page. The logo image loads fine.

    Everything loads fine in the About Us page.

    Can you try re-uploading the image in the media library and re-add it?

    If this still doesn’t work, do you see the same issue with a twenty series WP theme?

    #1272576
    Peggy

    Well, it’s working on my end! If it is now working on your end, I think I’m good to go!

    I honestly don’t know what exactly fixed it, but something worked its way out!

    I deleted the images from the library and re-uploaded them. That still didn’t work.
    I activated the twenty-twenty theme-still didn’t work.
    I deactivated the GeneratePress plugin, still didn’t work.
    I emptied Cloudflare cache (which I have already done a zillion times) and it worked!
    I worked in reverse order to find the problem, but now I have reactivated everything just like it was and it seems to still work.

    If it’s working on your end then I will mark this as resolved! Thanks!

    #1272593
    Leo
    Staff
    Customer Support

    Yup works on my end as well.

    Cloudflare cache is likely the problem 🙂

    #1272617
    Peggy

    Awesome! Thank you so much for your super fast and knowledgable help! Take care!!

    #1272650
    Leo
    Staff
    Customer Support
Viewing 11 posts - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.