Archived topic
Not receiving updates
17 replies · Started by Prisca on July 6, 2021
Hello
I use Generatepress with Elementor pro on a lot of sites. Never had that problem. I keep on re-installing the plugin - enter the license key - clean database - disable all other plugins but Elementor and pro - stuck. Still cannot activate. Every time I click on save it gives me that message: There has been a critical error on this website. Please check your site admin email inbox for instructions.
This is a dev site and all cleaned - database - plugins and all. 7.4 PHP version. I am out of idea to fix this problem.
Thank you for your help :-)
Hi Prisca,
Can you share the IP on your site so we can check if it's getting blocked by our servers?
If you're unsure how to do this, you can ask your webhost.
Let us know.
You bet I cleared the cache - a million times!
Hi there,
clicking Save should not result in a Critical Error. Are there any server error_logs that provide more information in regards to that error ?
Same problem. Unable to save. Always "Critical Error"
Error type E_ERROR line 489 .../plugins/gp-premium/inc/activation.php. Message d’erreur : Uncaught Error: Call to a member function get_error_message() on array in .../plugins/gp-premium/inc/activation.php:489
Stack trace:
#0 /.../wp-includes/class-wp-hook.php(292): generatepress_premium_process_license_key('')
#1 /.../wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
#2 /.../wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#3 /.../wp-admin/admin.php(175): do_action('admin_init')
#4 /.../wp-admin/options.php(19): require_once('/home/...')
#5 {main}
thrown
Where can I send the login so you can have a look? Thanks.
Hi there,
Who are you hosting with?
This thread should offer some insight:
https://generatepress.com/forums/topic/uncaught-error-messeage-after-saving-the-gp-premium-license-code/
in motion hosting - and no not happy. Want you to have a look. Where can I send the login??
Hi there,
You can add it on the private information text field - https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information
Hi there,
Can you share your server IP address (your hosting support should be able to provide it) so we can check if it's blocked on our end?
Let me know :)
173.247.246.145
Hi there,
I just checked with our hosting and it looks like that IP isn't being blocked from out hosting.
Can you ask your hosting to provide us with a trace route?
Let me know :)
So it took a week to tell me that my IP is not blacklisted?? I could have told you that the first time. that's the support here? I am stuck since a week and I got no help at all besides one stupid question every 3 days that does not solve my problem at all..
Hi there,
I'm sorry for the frustration here. I know that these kinds of issues can be annoying.
I am stuck since a week
Just to confirm, you're not actually missing out on any features or functionality due to this issue. It's simply a license key activation issue that prevents you from getting updates directly to your dashboard (there are no updates you're missing out on right now).
If your hosting can provide a traceroute, we may be able to dig deeper to find the issue.
Thanks for your patience!
