[Support request] Not receiving premium updates

[Sumeda]

I bought gp premium plugin and tried to activate key. UPDATE KEY button loading but I can not see any progress. I

[Leo]

Hi there,

Just to confirm, are you stuck at this step?
https://docs.generatepress.com/article/updating-gp-premium/#activating-updates

So the loading button just keeps on spinning?

If so can you try resaving the permalink settings to test?
https://wordpress.org/support/article/settings-permalinks-screen/

[Sumeda]

still not receiving premium updates. yes my loading button just keeps on spinning…

[Sumeda]

what changes should i do to Permalinks

[David]

Hi there,

what structure do you have set for your Permalinks ?

[Sumeda]

Mysiteurl/postname

[David]

In your Settings > Permalinks i see you have HTTAccess rewrite rules ie.

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]

Do you know where that came from? As i believe it stopping the REST API from loading.
If you go to Tools > Site Health you will see this: The REST API did not behave correctly

[Sumeda]

So what should I do ?

[David]

Speak to your hosting provider, tell them that in your WordPress Tools > Site Health you have this warning:

The REST API did not behave correctly

And ask them to fix it, so the REST API works.

[Author]

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