- This topic has 14 replies, 3 voices, and was last updated 4 months, 3 weeks ago by David.
October 27, 2022 at 11:18 pm #2390854Bernhard
Actually I can’t update title and alt text of images in the media tab, the update “hangs”. But it is possible to change image title and alt text in the block editor and it is stored correctly. Unfortunately, I do not know where the problem comes from. There have been so many updates in the last few days. I rolled back some plugins without success.
See temporary login and link to a media file in the private information.October 27, 2022 at 11:23 pm #2390861Fernando Customer Support
More often than not, issues like these stem from a low PHP memory limit. Can you check you’re memory limit, and try to increase it to 256M if it’s lower than this value?
You can check the PHP memory limit in Tools > Site Health > Info > Server.
Lastly, the login link isn’t working. Can you check?October 27, 2022 at 11:40 pm #2390872Bernhard
the php memory is at 768M.
I see that the test environment disappeared from DNS. Below the login to the live site.October 27, 2022 at 11:45 pm #2390881Fernando Customer Support
I see. Does the issue occur when you try to change data from any image? Can you upload a test image we can tinker with to test the occurrence of the issue?
Have you also checked the error log of your site?
Here’s an article you may refer to with regards to debugging: https://docs.generatepress.com/article/debugging-tips/October 28, 2022 at 12:03 am #2390895Bernhard
OK, I uploaded an image, link is in the private section. It happens with every image.
In the activity log I don’t see problems.October 28, 2022 at 12:09 am #2390906Fernando Customer Support
To confirm, does it occur on your end with this newly uploaded image as well?October 28, 2022 at 3:36 am #2391199Bernhard
I inserted now the debugging in the wp-config.php but there is no debug.log file.October 28, 2022 at 4:28 am #2391275Bernhard
Now the debug.log is there and it says
PHP Deprecated: Die Funktion get_the_excerpt wurde mit einem Argument aufgerufen, das seit Version 2.3.0 <strong>veraltet ist</strong> und es ist keine Alternative verfügbar. in /home/********/public_html/wp-includes/functions.php on line 5675October 28, 2022 at 5:11 am #2391317DavidStaffCustomer Support
are you using any plugins that add features to the Media Library ?
Adding CSS: http://docs.generatepress.com/article/adding-css/October 28, 2022 at 5:29 am #2391337Bernhard
in the media editor I see polylang, rankmath and the sidebar plugin.
Disabling rankmath, it works. What shall I tell them?October 28, 2022 at 6:36 am #2391431DavidStaffCustomer Support
You can show them the error you have received:
PHP Deprecated: Die Funktion get_the_excerpt wurde mit einem Argument aufgerufen, das seit Version 2.3.0 <strong>veraltet ist</strong> und es ist keine Alternative verfügbar. in /home/********/public_html/wp-includes/functions.php on line 5675
And let them know the issue went away after disabling the plugin.
One other quick question – did you update your servers PHP version ? As that may be related to this issue
Adding CSS: http://docs.generatepress.com/article/adding-css/October 28, 2022 at 7:34 am #2391536Bernhard
Yes, it is ver. 8.0.24.
Thank you 🙂October 28, 2022 at 7:35 am #2391538DavidStaffCustomer Support
You can try rolling back the PHP version to 7.4
Adding CSS: http://docs.generatepress.com/article/adding-css/October 28, 2022 at 7:55 am #2391788Bernhard
Is there no risk? Before the last updates everythink worked fine. It’s not the first time rankmath has a bug.
When I migrated from 7.4 to 8 I remember that I struggled a bit because the extensions are different. I’d rather do a rollback of rankmath until they solve the problem.October 28, 2022 at 8:17 am #2391820DavidStaffCustomer Support
Ok, speak to Rankmath first, see if they can fix it 🙂
Adding CSS: http://docs.generatepress.com/article/adding-css/
- You must be logged in to reply to this topic.