- This topic has 7 replies, 4 voices, and was last updated 1 month, 4 weeks ago by Tom.
November 22, 2021 at 10:06 am #2015191Jonjo
Hi! When visiting the Site Library tab I get a ‘No Sites Were Found’ message. I’ve read through the support page on this topic and other forum posts, but can’t find a solution. I have also used this feature on other sites with the same server and it has always worked fine. The Query Monitor plugin shows No ‘HTTP API calls’. PHP version is 7.4. No other plugins installed and the Premium key was accepted fine with no error messages.
Any ideas?November 22, 2021 at 10:53 am #2015541LeoStaffCustomer Support
Are you using the latest versions of the theme and premium plugin?
Let me know 🙂November 23, 2021 at 2:07 am #2017111Jonjo
Yes, definitely using the latest versions.November 23, 2021 at 4:52 am #2017387DavidStaffCustomer SupportNovember 23, 2021 at 5:00 am #2017401Jonjo
No red errors that I can see in console. Have the requirements of the application changed at all? My hosting support are suggesting it might not be compatible with a shared hosting environment. It used to work fine, but is now showing the error on all sites on that server.November 23, 2021 at 6:41 am #2017579DavidStaffCustomer SupportNovember 23, 2021 at 6:52 am #2017594Jonjo
No errors there. I’ve added a link to the server configuration below which may help.
My hosting support are saying they don’t block requests like this so it’s not them, but I’m seeing the error on all my sites I host on that server. It definitely worked before and they do say no changes have been made. It works fine on sites I have elsewhere. I’m sure the error is with the server, but would be good to narrow down the issue so I can go to them with specifics.November 23, 2021 at 10:59 am #2018327TomLead DeveloperLead Developer
Does anything happen if you click the “Refresh sites” button?
My guess is that the request (via cURL) to our server to get the list of sites isn’t completing.
Are there any errors in your
error_logfile that look relevant?
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