- This topic has 13 replies, 3 voices, and was last updated 8 years, 3 months ago by
Tom.
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December 14, 2017 at 1:01 am #449175
Carlos
December 14, 2017 at 8:11 am #449448Leo
StaffCustomer SupportHi there,
That sounds like a caching issue.
Make sure all the plugin and page cache is cleared.
Let me know.
December 19, 2017 at 10:52 pm #453515Carlos
Hola Leo,
No es el caché, lo he borrado y sigue sin aparecer el footer personalizado.
Ocurre en todas las páginas nuevas que añado.December 19, 2017 at 11:10 pm #453530Tom
Lead DeveloperLead DeveloperWhen you save the options in the Customizer, leave and then re-enter, is your saved value still in the Customizer control?
December 19, 2017 at 11:33 pm #453534Carlos
Si, los valores que he cambiado se guardan, los veo en modo edición, pero luego no se muestran en la página.
December 20, 2017 at 6:02 am #453720Leo
StaffCustomer SupportThat really sounds like a caching issue to me.
Can you link us to the page in question?
December 22, 2017 at 12:22 am #455031Carlos
December 22, 2017 at 9:38 am #455334Tom
Lead DeveloperLead DeveloperCan you contact your hosting and ask if they have any server caching implemented on your site?
December 23, 2017 at 2:58 am #455686Carlos
Existe un sistema de caché, pero no lo tengo activo.
“SG Optimizer: Your site https://pinturasaguilar.es is not cached! Make sure the Dynamic Cache is enabled in the SuperCacher tool in cPanel”
Aunque tuviera caché, una página nueva recién creada, tendría que mostrar correctamente el footer.
No he conseguido ver nunca un footer distinto a “© 2017 • GeneratePress”Tengo otra web con el mismo proveedor, Siteground, donde funciona perfectamente:
https://scalahome.esDecember 23, 2017 at 3:11 am #455688Carlos
Los problemas los tengo con la versión 1.5.6, ¿me podéis mandar la versión Versión 1.3?
December 23, 2017 at 10:24 am #455898Tom
Lead DeveloperLead DeveloperThe GP Premium version doesn’t matter – you can see our copyright working fine on this site and we’re running 1.5.6. It’s important to always stay up to date.
On the site where it’s working, are you using 1.5.6 and GP 2.0.1?
December 23, 2017 at 11:23 am #455909Carlos
== Server Environment ==
Operating System: Linux
Software: Apache
MySQL version: 5.6.36
PHP Version: 7.0.26
== WordPress Environment ==
Version: 4.9.1
== Theme ==
Name: GeneratePress Child
Version: 0.1
Author: Tom Usborne
Child Theme: Yes
Parent Theme Name: GeneratePress
Parent Theme Version: 2.0.1
Parent Theme Author: Tom Usborne
== Active Plugins ==
Elementor
Version: 1.8.11
Author: Elementor.comGP Premium
Version: 1.5.6
Author: Tom UsborneLoginizer
Version: 1.3.8
Author: Raj KothariSG Optimizer
Version: 3.3.4
Author: SiteGroundWPForms Lite
Version: 1.4.3
Author: WPFormsDecember 23, 2017 at 12:41 pm #455933Carlos
En la web donde si funciona, está instalada la versión 1.3 y GP 2.0.1
December 23, 2017 at 3:01 pm #455991Tom
Lead DeveloperLead DeveloperCan you try updating it to 1.5.6 and see if it still works? There must be something unique to your website going on, as we haven’t received any reports of this issue, and haven’t experienced it on any of our own sites. 1.3 is quite old as well, with 1.4 being released in August.
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