- This topic has 5 replies, 3 voices, and was last updated 7 years, 10 months ago by Tom.
November 10, 2014 at 6:53 am #45281Henrik
Hello to the GeneratePress- Community,
after an update for gp_premium last week, my design editing doesn’t work anymore.
Do you know what to do? Is ist just a bug and a fix will come soon?
Please tell me something about that problem. Also the GeneratePress Homepage wasn’t able to visit a few days ago. A Page called “Site5” opened. There was no hack or something?
I really need help with that problem.
best regardsNovember 10, 2014 at 9:37 am #45353TomLead DeveloperLead Developer
I haven’t received any other reports of this, and that update has been out for a couple weeks, so this issue here is probably plugin related.
Can you explain a little more about what’s happening? When you go to Appearance – Customize, nothing happens?
We were moved to a more powerful server which is what caused the downtime the other day – sorry for the inconvenience.
Let me know 🙂November 10, 2014 at 11:21 pm #45524Henrik
thanks for answering.
well i have just updated gp_premium via WordPress last week,
after it the “customizer” doesn’t work anymore. It’s just an empty page.
If i deactivate the Add-On the free version works.
Any ideas?November 11, 2014 at 1:57 am #45561TomLead DeveloperLead Developer
Weird – can you try increasing your memory?: http://www.generatepress.com/knowledgebase/increasing-memory-limit/
Let me know if that does it or not 🙂November 19, 2014 at 3:36 am #47337Jose Quaresma
I have the same issue and realized that in my case it was a conflict with the WordPress Simple Firewall. When deactivating it, the preview works.
Couldnt figure out what in the plugin was blocking the preview though, any ideas?November 19, 2014 at 8:32 am #47405TomLead DeveloperLead Developer
Weird – I’ve never used that plugin so I’m not sure.
Does it do any kind of caching perhaps?
If not, maybe try asking the plugin developer if anything in the plugin would cause the Customizer to stop working. GP uses default WordPress functionality (Customizer is 100% WordPress, I just add the options) – so it shouldn’t be anything weird going on at this end.
Let me know.
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