- This topic has 11 replies, 3 voices, and was last updated 5 years, 3 months ago by Tom.
July 10, 2015 at 6:55 am #119982Sandra Robinov
Hope things are well with you 🙂 I am going for a third with your theme and add ons; however, I am having issues with the add ons. But here is the thing…
I tried to upload the theme from my account here and it wouldn’t let me, said there was an error. So I went in and just grabbed the download from your site and it uploaded to my new site just fine.
Trouble is, now there is no spot to put my email in to activate my add ons.
I am fairly certain this is user error but I can’t figure it out.
Please help. Thank you.
Sandra Lynn 🙂July 10, 2015 at 9:53 am #120017TomLead DeveloperLead Developer
Are you sure the plugin is activated in the “Plugins” area of your Dashboard? If it’s activated, the email section should appear in “Appearance > GeneratePress”.
Let me know 🙂July 10, 2015 at 9:59 am #120021Sandra
Yes, it is. I was able to attempt customizing. I just cannot input my email to enable the add ons. There is no option on that screen. I did double check my main site before asking you, to see if I could trouble shoot. Nada. There should be a place for me to fill in my email address and it is simply not there.July 10, 2015 at 10:02 am #120023TomLead DeveloperLead Developer
Well that’s weird..
Would you be willing to send me temporary admin login details to firstname.lastname@example.org so I can take a look?July 10, 2015 at 10:13 am #120032Sandra
Yep. I have another theme up temporarily. Let me go switch it and get you added! Thanks! 😳😊July 10, 2015 at 10:19 am #120035Sandra Robinov
Sent, Tom. Thanks so much. I can’t wait to see what teeny tiny detail I missed. Yikes. Mostly I can’t wait to build out the site, lol. I searched and downloaded some other themes but I just really really like yours. 🙂July 10, 2015 at 10:21 am #120041TomLead DeveloperLead Developer
Just took a quick look and you don’t have any of the add-ons installed in the “Plugins” area.
The “Email” area will only show up if one of our add-ons is installed and activated, as the purpose of it is to activate automatic updates for the add-on 🙂July 10, 2015 at 10:29 am #120046Sandra Robinov
ACCK. How do I install and activate an add-on, then? See? I told you, user error. Ugh. I’m so sorry.July 10, 2015 at 10:31 am #120047Sandra Robinov
GOT IT. OMGosh.July 10, 2015 at 10:32 am #120048TomLead DeveloperLead Developer
No problem at all! 🙂
This should help: http://generatepress.com/knowledgebase/install-activate-addons/July 10, 2015 at 10:35 am #120050Sandra Robinov
I’m going to tell you exactly how this happens. Stop me if you’ve heard it before.
I downloaded the theme.
KNEW I had the add-ons but thought that was the theme and so when there was an error, grabbed the theme straight from the site.
Forgetting that those were the add-ons.
I put them in the right place (AS PLUGINS).
And now the world is a beautiful place once again.
I told you it was me. Thank you, Tom. Always here, even if it’s just to help me shake out what’s what.
Cheers 🙂July 10, 2015 at 4:21 pm #120079
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