[Resolved] No Customizer Options

Home Forums Support [Resolved] No Customizer Options

Home Forums Support No Customizer Options

  • This topic has 12 replies, 2 voices, and was last updated 9 years ago by Tom.
Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #88369
    Roy Cohen

    Theme installs and Activates OK … Please help!

    Thank you in advance.

    #88389
    Tom
    Lead Developer
    Lead Developer

    Are you using GP Premium? If so, are you sure you’ve enabled your desired add-ons in “Appearance > GeneratePress”?

    Let me know πŸ™‚

    #88391
    Roy Cohen

    Yes. I have since deleted both GP-Premium and the theme and removed all child themes from the site.

    Full disclosure: I imported six json settings from my test site during the first install.

    A fresh reinstall still yields the same – the only thing that appears in the “You Are Customizing” dropdown is the text “The Customizer allows you to preview changes to your site before publishing them. You can also navigate to different pages on your site to preview them.”

    Everything is showing as active…

    #88392
    Tom
    Lead Developer
    Lead Developer

    Weird, can you possibly send me temporary admin login details to support@generatepress.com so I can see for myself? Usually the quickest way to fix stuff πŸ™‚

    #88394
    Roy Cohen

    Done.

    #88395
    Tom
    Lead Developer
    Lead Developer

    Interesting, can you try increasing your memory limit?: http://generatepress.com/knowledgebase/increasing-memory-limit/

    #88396
    Roy Cohen

    It was set at 128M

    fwiw I am sending you separately the entire contents of that file.

    #88397
    Tom
    Lead Developer
    Lead Developer

    Damn, that always works lol

    Can you turn WP_DEBUG (further down the file) to “true”.

    Then go to the Customizer and see if there’s any errors showing up.

    #88398
    Roy Cohen

    I’ve turned the debug to true but I don’t see any errors on the pages themselves. Unfortunately i cannot easily get to the logs on the server…

    #88399
    Tom
    Lead Developer
    Lead Developer

    Hmm ok..

    Time to deactivate each plugin you have installed (not GP Premium).

    Deactivate one, check the Customizer and repeat.

    This will show us if it’s another plugin behaving badly.

    #88401
    Roy Cohen

    ok. i started to do that earlier by deactivating the security plugin. i will report back shortly!

    #88402
    Roy Cohen

    Got it on first try – the 5sec Content Scroller Widget – so now i think i’m good to go, thanks for your help and for great work!

    #88403
    Tom
    Lead Developer
    Lead Developer

    Awesome πŸ™‚ You’re welcome!

Viewing 13 posts - 1 through 13 (of 13 total)
  • You must be logged in to reply to this topic.