[Resolved] NextGen Gallery

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  • #911872
    Rob

    Hi

    I have two sites with GP theme, both have the same plug-ins but the second site won’t display the NextGEN gallery. I’ve tried older versions, check the gallery paths etc, disabled plugins. Nothing seems to work? Any ideas on why?

    Nextgen gallery working, set up gallery two months ago after moving to Krystal Hosting – https://www.devonwindscreens.co.uk/gallery/

    Nextgen gallery not working, moved site to Krystal on Friday – https://www.devonwindowtinting.co.uk/gallery/

    Thanks

    Rob

    #912037
    David
    Staff
    Customer Support

    Hi there,

    did you migrate that site from another domain? If so have you tried rebuilding the gallery?
    We see quite a few user issues with NextGen – i find the Envira gallery is a lot less troublesome. Let us know.

    #912255
    Rob

    Hi David

    I moved the website from tsohost but I was using a Flickr gallery there. I wanted it all on one site now as Flickr has placed restrictions on quantities and hangs a lot.

    Moved site, deleted old plugins & matched the plugins to my windscreen site and all the LiteSpeed Cache settings I’ve matched. Downloaded a small Flickr album to start with and uploaded into NextGen. Completely baffled as to why the NextGen doesn’t display, it creates the gallery in Admin, on my website gallery page after inserting the gallery from the editor I can see the thumbnails, once the wordpress page updates nothing displays except the words NextGen Gallery / Edit / Delete.

    I will look at Envira but I’ve spent two days looking at galleries and none of them seem to work as well as NextGen in terms of how I want to display the pics and captions.

    Thanks

    Rob

    #912299
    David
    Staff
    Customer Support

    You may want to run a debug and check the error log to see what the problem is:

    https://codex.wordpress.org/Debugging_in_WordPress

    Let us know how you get on.

    #912348
    Rob

    Hi David

    I tried the debug log this morning but it only flagged some amp errors.

    Stumped and Envira is very limited on the lite version and the thumbnails only show up on hover. NextGEN on the other site works perfectly which i find odd.

    Rob

    #912392
    Rob

    Hi David

    I unchecked the sections tick box and now the NextGen gallery is working fine.

    It seems to be the Sections check box, yet it works on the devonwindscreens site in a section??

    Rob

    #912431
    David
    Staff
    Customer Support

    Can you check if both sites are using the same version of GP Premium?

    #912436
    Rob

    Both sites are on the latest version 1.8.2

    #912440
    Tom
    Lead Developer
    Lead Developer

    Does the issue go away if you disable the off canvas panel?

    #912448
    Rob

    If the sections is checked it won’t work with or without sidebar.

    Working fine with sections off and with or without sidebar.

    #912453
    Tom
    Lead Developer
    Lead Developer
    #912460
    Rob

    Thanks Tom, thought you meant the side bars!!

    Both sites are set to Mobile only for Off Canvas. I’ve switched it to off and published, purged caches but still doesn’t display with sections checked.

    #912649
    Tom
    Lead Developer
    Lead Developer

    Strange, there must be a difference between the two sites somewhere.

    It doesn’t look like the gallery HTML is coming through into the page at all. Are you adding them using shortcodes inside your Sections?

    I am seeing a javascript error in your Console, although I’m not sure if it’s related. Can you try turning off your Contact Form 7 captcha feature/plugin?

    #913377
    Rob

    Hi Tom

    I add the gallery via the icon on the editor bar within sections, no shortcodes.

    I’ve turned off the Contact Form 7 completely and purged all via LiteSpeed cache. I added some coding to prevent the captcha displaying on every page but both sites are pretty identical including this. The only real difference other than content I recall is some javascript for the automotive viewer page on the devonwindowtinting site.

    Gallery still not working within sections on – https://www.devonwindowtinting.co.uk/gallery/

    Working without sections (I will leave this page active if it helps you compare what is happening within sections) – https://www.devonwindowtinting.co.uk/a-test-gallery/

    Thanks

    Rob

    #913389
    David
    Staff
    Customer Support

    Out of interest, are you able to just add a shortcode for the gallery inside the section instead of using the button?

Viewing 15 posts - 1 through 15 (of 29 total)
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