[Resolved] New support forum?

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Home Forums Support New support forum?

Viewing 15 posts - 1 through 15 (of 15 total)
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  • #2578329
    Stefanie

    Hi team,

    I discovered yesterday by accident that there is a new support forum: generate.support
    Does this mean that this forum will be closed in the future?
    If so, will the individual posts be preserved? I have received so many answers here, just by searching the forum (even without having to post a support request). It would be a pity if this huge treasure trove would be lost…

    Thank you

    #2578665
    David
    Staff
    Customer Support

    Hi there,

    in the future all GeneratePress Premium and GenerateBlocks Pro support will managed in the new Generate.Support forum.
    This forum, will be archived but publicly available for users to search and read.

    #2578688
    Stefanie

    Thank you David, that’s good to know πŸ™‚

    #2579056
    David
    Staff
    Customer Support

    You’re welcome πŸ™‚

    #2579176
    Stefanie

    Hi again,

    sorry, I have to come back to this.
    I have tried to login in the new Generate.Support forum with the same login credentials as in this forum. But that does not work (Unknown email address).
    Then I tried to register in the new forum, but that also didn’t work, cause I need a “support key”, which i did not have. I tried my licence key, but the system did not accept that.

    what to do?

    Thanks

    #2579189
    Leo
    Staff
    Customer Support

    Hi there,

    Then I tried to register in the new forum, but that also didn’t work, cause I need a β€œsupport key”, which i did not have. I tried my licence key, but the system did not accept that.

    The support key is different than your license key. Can you try clicking Get your support key here links?
    https://www.screencast.com/t/UygronBa

    We try to make it as clear as possible but are open to suggestions πŸ™‚

    Let me know πŸ™‚

    #2579470
    Manuel

    It says ONE support key is needed so that worked.

    But in the new forum the GBP at the right shows a red X prompting you to click and get a support key.

    Where do I put this additional support key to make the red X go away?

    #2579481
    Leo
    Staff
    Customer Support

    Do you have an active GB pro license?

    Let me know πŸ™‚

    #2579515
    Manuel

    Yes. I tried this.

    Logged out. Then went to login again and tried to get the key by entering my name and email and it rejected it saying the email was already in use.

    #2579559
    Leo
    Staff
    Customer Support

    But in the new forum the GBP at the right shows a red X prompting you to click and get a support key.

    So in this situation, what happens if you click to get a support key?

    Let me know πŸ™‚

    #2579606
    Manuel

    I clicked on the link and a popup opened and I got a new key.

    Going back to the forum a window opened and I pasted the key in there and all is good now.

    #2579905
    Stefanie

    It worked also for me now πŸ™‚

    Yesterday I had the problem that the popup window did not open (probably a setting in the browser)

    #2581038
    Leo
    Staff
    Customer Support

    Glad to hear πŸ™‚

    #2617198
    Jonathan

    I’ve tried to login too and can’t make it work. Way, way too hard. Yes, I have an active GB pro license as well as GP pro. I was able to copy a support key but never could find a place to paste it.

    #2617860
    Leo
    Staff
    Customer Support

    Can you make sure that you’ve registered an account first?
    https://generate.support/wp-login.php?action=register

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