[Resolved] New element not working

Home Forums Support [Resolved] New element not working

Home Forums Support New element not working

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1442464
    Daniel

    Hi, I can’t get a new element header to work.

    https://pasteboard.co/Jr2Vzu4.png
    https://pasteboard.co/Jr2WtkV.png
    https://pasteboard.co/Jr2WHuy.png

    I set the settings exactly as they were in the original homepage header that came with the theme but none of this is showing on my contact page I’m targeting. I did add a custom header text html in the textarea above.

    Why?

    #1442466
    Leo
    Staff
    Customer Support

    Hi there,

    Any chance you can link us to the site in question?

    You can edit the original topic and use the private URL field.

    Let me know 🙂

    #1442486
    Daniel

    Hi, sure. The text below the contact should be in the image header.

    #1442489
    Leo
    Staff
    Customer Support

    Are you talking about “If you have a business inquiry please use the form below….”?

    Is that text added in the page hero content box?

    #1442514
    Daniel

    Yes that’s the one

    #1442528
    Leo
    Staff
    Customer Support

    Your screenshots don’t match the element I’m seeing.

    Do you have another header element created?

    If so can you make sure the Contact page is listed in the exlucsion?

    #1442545
    Daniel

    Ah yes got it to work thank you. It was the theme default global header where I had to add exclusion for contact page.

    Do you think in the future it would be better that newly created elements have a priority over default theme ones to avoid this confusion even for other users?
    Just a suggestion.

    #1442555
    Leo
    Staff
    Customer Support

    That’s a tricky one to do unfortunately.

    It would create some confusion for some other users as well.

Viewing 8 posts - 1 through 8 (of 8 total)
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