[Support request] My logo is not showing in my header element on my home page

Home Forums Support [Support request] My logo is not showing in my header element on my home page

Home Forums Support My logo is not showing in my header element on my home page

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #1646304
    Victor

    I created a header element for my home page but the logo is not displaying. I’ve tried everything I can think of and looked at some of the other support topics on this issue, but nothing is working. Can you help

    #1646305
    Ying
    Staff
    Customer Support

    Hi Victor,

    Any chance you can link us to the site in question?

    You can use the private information field.

    Let me know πŸ™‚

    #1646308
    Victor

    Yes. My site is https://beastseo.com. Thank you.

    #1646312
    Ying
    Staff
    Customer Support

    Hi Victor,

    Seems the logo image itself is not working, as you can see it’s blank.
    https://www.screencast.com/t/tMhpustIl

    Could you try to delete it and upload it again?

    #1646326
    Victor

    Ok, I just did that. I downloaded a new logo image, deleted the existing one and uploaded a new one and It’s still not appearing.

    #1646357
    Elvin
    Staff
    Customer Support

    Hi there,

    I’ve also checked the site and as Ying mentioned. There seems to be an issue with the logo file you’re uploading.

    This is the logo your site is loading. data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20500%20500%22%3E%3C/svg%3E

    If you check it out, you can see that it’s completely empty.

    Can you explain how you’ve uploaded the svg logo file? Have you also tested it by opening it on the browser and see if it actually opens up and displays anything? Let us know.

    A wise man once said:
    "Have you cleared your cache?"

    #1647226
    Victor

    I tried sending you the image (logo) I’m using but couldn’t figure out how to do that. It’s a logo image I created and downloaded from Canva. It’s no different than any other image I have on the site. However, I did download it with a transparent background so that it would display on the header without the square box behind it. Could that be causing the problem?

    #1647409
    Ying
    Staff
    Customer Support

    Is the image a .png file? It shouldn’t be the issue.

    Could you provide your site login info in the private info field so that we can have a closer look?

    #1647429
    Victor

    Yes, it is a .png file. I’ll send you login info in the private info field.

    #1647495
    Ying
    Staff
    Customer Support

    Hi Victor,

    I can see the logo in customizer while it’s not showing on front end.

    Can you disable all plugins except GP Premium to eliminate conflicts from other plugins?

    Let me know πŸ™‚

    #1647516
    Victor

    Hi, I disabled all the plugins except GP Premium and re-activated them one by one. None of them seemed to be causing a problem. The logo appeared each time. I then closed out all windows on my browser and opened a new browser, went to my site, and the logo was gone again.

    #1647548
    Ying
    Staff
    Customer Support

    I went in disabled all the plugins and active them one by one, the issue seems from the plugin Autoptimize.

    #1647552
    Victor

    Thank you. Yes, that seems to have done it. I must have been getting a cached version of my site when I was deactivating and re-activating plugins. I’ve cleared my cache and I see it’s working now. Thanks again for your help!!

    #1647560
    Ying
    Staff
    Customer Support

    No problem πŸ™‚

Viewing 14 posts - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.