My header image is not showing and I can't figure out why

Hi there,

Can you clear and disable your caching plugin first?

Let me know :)

Caching plugin? Can you tell me where that would be?

Looks like you are using WP Rocket.

Got it, okay

I'm still seeing WP Rocket activated in the source.

So am I disabling it instead of clearing the cache

Okay, I did deactivate WPRocket but I still don't see the header on the page.

Hi Nanette,

Could you provide temporary access to the dashboard?
You can use the private info field, we'll have a look at the backend.

Let me know :)

Yes, I can give temporary access as I have temporary login plugin. WHat email should I use?

Can you just create a username? eg. gpsupport :)

I still need an email to get you in.

You can use support@generatepress.com

[redacted for user's security]

Hi Nanette,

Can you try disabling all plugins except GP Premium? To check if it's a plugin conflict. Something may be messing w/ the image.

Also, if your server has some sort of page caching can you disable that as well?

Let us know how it goes.