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My front page is not shown properly. Header image is not shown. Last wee it was ok. Is it something because of the upgrades? I even restored the couple of days earlier version from cpanel. Nothing has changed. How can I fix it?
Many thanks.Customer Support
Hi there,
Any chance you can link us to the page in question?
You can use the private information field:
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-informationLet me know 🙂
I also close all the plugins and checked if any of them causing the issue. But nothing has changed. I cleared my cache and tried different computers, and both chrome and safari don’t show header image etc. Thanks.
Customer Support
Hi there,
can you provide a link to your website where we can see the issue ?
This is what i see when i view the home page:
https://www.screencast.com/t/Odbwsb7W7AsQ
What am i missing ?
Hi David,
Thank you. I finally resolved the issue. My computer(s) need software update and I had to had a virus scan.
Sorry for taking your time.I have one final question that is out of the topic.
I am using a child theme. But do you suggest using generate premium original theme is better.Thanks,
HaticeCustomer Support
Hi Hatice,
It depends. A Child Theme is most often ONLY required if you intend to make edits to the theme template files. If you’re simply making changes via the Customizer and adding Content to your site then there is no need for a child theme.
This article may also be insightful: https://docs.generatepress.com/article/using-child-theme
If you also have a bunch of custom CSS, for instance over 600 or 700 lines of code, it may be better if you use a Child theme, and add all of that in the
style.cssThanks Fernando,
This is really helpful.
Generatepress is the best theme and your support is also amazing.
HaticeYou’re welcome, Hatice!
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