[Support request] Mobile Usibality Error

[John]

Hey

In google live mobile-friendly test tool, I don’t find any error but in search console get this error.

Screenshot – https://prnt.sc/jxbqd4

What Should I do?

In mobile-friendly live test, I get page loading issue with this URL(included)

[David]

Hi Jhon,

I am seeing a bunch of 403’s on resources in Mobile browser inspector, including a style sheet which is breaking the page and generating the reported error.

[John]

How Can I solve this error?

Any guide or resource?

[David]

Hi, it looks like an issue between the minified files created by WP Rocket and the htaccess file or other security plugin restricting access to them.

There’s a couple of WP Rocket articles related to this:

https://docs.wp-rocket.me/article/138-my-site-has-no-styles-and-looks-broken

https://docs.wp-rocket.me/article/706-resolve-403-forbidden-error

[John]

Hey

I disable security plugin and In WP-content> .htaccess

#order allow,deny
#deny from all

Apply comment for both.

Reneme the Cache folder in Wp Rocket. But Still find error.

Could you please check again the issue?

[Tom]

How are you finding the error exactly? I don’t believe search console gives you real time statistics, does it? Or is there a tool you’re using to see if the tweaks above worked or not?

[John]

yes, I find them on search console. I’m concern because In this month find 3 more error.
Screenshot – https://prnt.sc/jxfezi
One URL which I provided, I fix the loading error with rename image. Their was image missing.

But other URL load well in mobile friendly test tool without any loading issue.

But why I get this error?

I’m indicate new 3 url error when I published posts I check they are load well in mobile friendly test tool without any loading issue and still now load well.

I think David is right, May be any issue but honestly still I do not know how Can I find those error and try to fix.

[David]

Hi Jhon,

can you disable WP Rocket, clear the caches and then we can retest.

[John]

Disable WP Rocket now, Please check now.

Seems too many loading issues right now.

[David]

Hi Jhon,

well that narrows it down, would you be able to check with WP Rocket Support as it looks to be related to the minified files and their htaccess file. Let me know it they cannot help and we’ll see what we can do.

[John]

I do not have support access their and do not want to continiue it.

Please help

[Tom]

Have you confirmed that the issue goes away when WP Rocket is disabled?

If you don’t have access to their support, you may need to switch to a different caching plugin. We don’t know their plugin well enough to debug what could be going on unfortunately.

[John]

Disable Wp Rocket, but Still has loading issues.

[Tom]

What’s the exact error in this screenshot?: https://prnt.sc/jxfezi

[John]

Please check my provided URL in https://search.google.com/test/mobile-friendly

There are many page loading issues

[Author]

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