[Support request] Mobile usability issue

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Home Forums Support Mobile usability issue

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  • #2383580

    I am also experiencing the problem of Mobile usability issue.
    My problem is like below problem.
    The solution I took was to uninstall WP Rocket and upgrade PHP.
    The result is displayed on the mobile screen when I currently render.

    But there are still unresolved issues.
    This triggers “content is wider than screen” errors in my google search console.
    This part is unresolved.

    There is one thing I don’t understand.

    We are operating two different sites, and they are structured with the same CSS.

    But 2 are fine, and currently only 1 site is causing problems.

    Also, the problem occurred from the time of google spam update on October 20th.

    I don’t know if I should look at it as a google problem or if it’s a CSS problem.

    Customer Support

    Hi Lee,

    Can you try adding this in Appearance > Customize > Additional CSS?:

    html, body {
        overflow-x: hidden;

    Hi. Fernando

    Of course I applied.

    But I haven’t been able to solve it.

    Customer Support

    I see. Can you share the link to the site in question?


    Of course

    I am grateful for your help.

    Customer Support

    I tried testing your site here: https://search.google.com/test/mobile-friendly, and I didn’t get any errors.

    Can you try testing there as well?

    It might be a false positive. It might be good to ask Google to recrawl your site: https://developers.google.com/search/docs/crawling-indexing/ask-google-to-recrawl


    I’m having a hard time with this.
    At first, no error occurred, but after re-crawling, the error appears.

    And after indexing without any problem, a problem occurs a few days later.

    Currently, there is no problem when performing a live test.


    I’ll share another URL in question.

    I need your help.

    Customer Support

    Can you go to “More information” in your test, and check if all the resources were loaded?

    When I retested, some resources weren’t loaded. See here on how to address such an issue: https://docs.generatepress.com/article/text-too-small-to-read-and-clickable-elements-too-close-together/#my-site-passed-all-of-the-tests-so-why-am-i-receiving-these-aler


    hi. Fernando

    The method you mentioned has already been applied. But Google doesn’t respond.

    Customer Support

    Can you try temporarily disabling all caching/optimization plugins and then retest?


    Hi. Fernando

    I’ve already done everything and in conclusion I shouldn’t use wp Rocket.

    In order to become mobile render when page render is done, the optimization plugin has been removed. When used, it is rendered in tablet style.

    Customer Support

    Or, another idea would be to keep WP Rocket, and try to critically load the CSS here if it’s possible: https://generatepress.com/forums/topic/mobile-usability-issue-2/#post-2383602

    Perhaps you can reach out to their support for guidelines on how to do this.


    I applied that part.

    But it doesn’t work properly.

    When I checked various things, I thought it was a Google problem.

    When I render, the result is different every time.

    It seems difficult to see this as a CSS problem. What do you think?

    Customer Support

    When you say it renders different every time, are you referring to the Mobile friendly test or just the how the page loads in general?

Viewing 15 posts - 1 through 15 (of 21 total)
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