[Resolved] Mobile Menu Showing on Desktop View

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Home Forums Support Mobile Menu Showing on Desktop View

Viewing 15 posts - 1 through 15 (of 15 total)
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  • #1583530
    Andrew

    Hi,

    I’ve managed to partially destroy my desktop menu while messing with Autoptimize and WP Rocket. Have deactivated both plugins, cleared browser and server cache. Also have a CDN through Smush, which I have deactivated.

    No change. Only happening when I’m logged out (Incognito/Private mode).

    Most pages/categories/posts are showing the normal menu. However some are showing a stretched version of the desktop menu and very occasionally, a transparent menu with no background.

    Any ideas on what I’ve broken and how to fix it?

    Thanks.

    #1583532
    Leo
    Staff
    Customer Support

    Hi there,

    Any chance you can link us to the site in question?

    You can use the private information field.

    Let me know πŸ™‚

    #1583548
    Andrew

    Whoops, sorry. Have sent via private information.

    Thanks Leo.

    #1583569
    Andrew

    Also, it’s not on all pages/posts/categories. Only on some.

    #1583622
    Leo
    Staff
    Customer Support

    So which page should I be looking for to see the issue?

    #1583657
    Andrew

    Seems to be all working again. Sorry to waste your time. On this, once I clear the server cache then view the site in Incognito mode, shouldn’t I immediately see the changes?

    It seems like I disabled Autoptimize, WP Rocket and the Smush CDN, cleared the caches… but then had to wait a while until saw the changes. This doesn’t make sense to me. What am I missing?

    #1583704
    Andrew

    Correction. I found one. Navigation bar is weird:
    https://topwiretraveller.com/outdoor-travels/road-trips/outback-adventures-great-central-road/

    This is what is should look like:
    https://topwiretraveller.com/

    #1583728
    Leo
    Staff
    Customer Support

    Can you disable all plugins to eliminate conflicts from elsewhere first?

    #1583770
    Andrew

    I was hoping you wouldn’t say that! πŸ™‚ I’ll get onto it and let you know.

    #1583913
    Andrew

    Hi Leo,

    I deactivated the plugins one by one (except for a couple of critical WP security ones). Problem is still there.

    A few other things common to all problem categories:
    – It’s only in desktop view. Mobile view is okay.
    – It seems to be isolated to the category Travel Desinations>Road Trips (I’m pretty sure). The sub-categories of Road Trips have the problem (although not all).
    – The background colour for the top bar, header and widgets is also missing.
    – The Category Title is showing, even though it’s disabled using CSS (code from this forum somewhere!).

    #1584720
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    I’m not seeing the issue at the moment.

    The code the theme supplies is the same on all pages, so when it’s working on some pages and not on others, it’s definitely caching causing the issue.

    Depending on your server, caching can hold on even when it’s not supposed to. Does your server have built-in caching, maybe? Some servers come with Varnish or other kinds of caching mechanisms that cache things automatically. That could be why you’re having trouble purging.

    #1584877
    Andrew

    Okay thanks Tom, makes sense. I’m not seeing the issue now either.

    Am using GoDaddy with a security package. It seems to have a cache:
    https://au.godaddy.com/help/clear-cache-for-your-web-application-firewall-waf-27383

    Thanks Tom.

    #1584961
    Leo
    Staff
    Customer Support

    If the issue shows up again, just try disabling all plugins at once and turn them on one by one until you the issue can be identified.

    But as Tom mentioned, it’s likely a caching issue πŸ™‚

    #1584971
    Andrew

    Thanks for your help with this issue.

    #1585041
    Leo
    Staff
    Customer Support
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